UPDATE: Login and Email issues should now be fixed. If you are still experiencing issues accessing services on your Sonic account, please reach our to our Customer Support group:
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A small subset of customers may be experiencing issues with accessing Email, Member Tools, and other services which require logins. The Operations team is investigating the issue and working quickly to restore regular service. This should not impact connectivity services.
This morning, starting just before 6:00AM PST, one of our IMAP mail servers started causing errors for a small number of mailboxes assigned to it. Symptoms included failure to retrieve emails, failed logins, and general slowness. Our operations team was notified by Customer Support of the resulting email outage as of 9:00AM and restarted the impacted server to return it to normal service by 9:15AM. At this time, email service should be stable. Our Operations team will be working to better isolate future failures in the future, ensuring a quick return to stable, reliable service.
Updates Complete as of 11:35PM PST.
Tonight (March 27th) at 10pm PST, we will be performing maintenance on the following services:
Email (IMAP/POP)
Webmail
VPN
This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience.
— Joe M @ Sonic System Operations
Update: 11:48pm Maintenance Complete
Tonight (October 2nd) at 10pm PST, we will be performing maintenance on the following services:
– Webmail
– VPN
This process should take no more than one hour and may cause any open connections or sessions to briefly disconnect as systems are rebooted. Thank you for your patience.
— Joe M @ Sonic System Operations
Maintenance is complete.
Tonight (August 29th) at 10pm PST, we will be performing maintenance on the following services:
Webmail
VPN
This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience.
— Joe M @ Sonic System Operations
Our Operations Team has found and corrected a problem which caused inbound emails to sonic.net (and other domains for which Sonic handles email) to take longer than expected to be delivered to their corresponding mailboxes.
Per our logging, inbound email delivery would have experienced delays between approximately 3:10pm and 6:20pm PST today. (July 25, 2024) Outbound email processing was not impacted. We are not aware of any lost messages due to these delays. We will investigate the root cause of this incident and will be adding monitoring to ensure we can swiftly respond in the future.
— Joe M
Sonic System Operations