As of 8:15 am we have been getting reports of a issue on our Legacy DSL network. Currently we do not have estimated time of repair as of yet but will update as soon as able.
Update: Service was restored as out 11:10AM this morning. We identified a hardware failure in our DSL aggregation network, and reconfigured customer traffic to use redundant equipment. The failed hardware will be replaced shortly in a planned maintenance window.
The phone outage has been fixed and service should be live. If you continue to experience phone problems please contact support by emailing firstname.lastname@example.org or calling 855-394-0100
Phone outage for small subset for San Francisco fiber customers. No current estimated time of repair but working hard to fix.
Currently experiencing a small Fusion DSL outage in Lafayette CA. No estimated repair time as of yet.
12/7/18 9:10 AM
Outage has been cleared as of 9:14
If you are experiencing continued issues please give our Support team a call.
As of 1:30pm 9/24 the issue should be clear. If you are still having trouble please give our Support folks a call.
We are having trouble with some of our FUSION DSL equipment in San Francisco. Our engineering team is working hard on repairs. We apologize for any inconvenience.
We are currently experiencing a small outage for a few of our Fusion Fiber customers in San Francisco. Our Engineers are working on the problem but we have no estimated time of repair as of yet.
Outage has been cleared. If you are still having issues please contact Support.