4/16/19
Will be a reboot of some fiber equipment in San Francisco at 11:59PM. Downtime should be less then an hour.
As of 8:15 am we have been getting reports of a issue on our Legacy DSL network. Currently we do not have estimated time of repair as of yet but will update as soon as able.
Update: Service was restored as out 11:10AM this morning. We identified a hardware failure in our DSL aggregation network, and reconfigured customer traffic to use redundant equipment. The failed hardware will be replaced shortly in a planned maintenance window.
-Network Engineering
12:30pm 12/26
The phone outage has been fixed and service should be live. If you continue to experience phone problems please contact support by emailing support@sonic.com or calling 855-394-0100
11:15am 12/26
Phone outage for small subset for San Francisco fiber customers. No current estimated time of repair but working hard to fix.
Currently experiencing a small Fusion DSL outage in Lafayette CA. No estimated repair time as of yet.
12/7/18 9:10 AM
UPDATE
Outage has been cleared as of 9:14
If you are experiencing continued issues please give our Support team a call.
As of 1:30pm 9/24 the issue should be clear. If you are still having trouble please give our Support folks a call.
9am 9/24
We are having trouble with some of our FUSION DSL equipment in San Francisco. Our engineering team is working hard on repairs. We apologize for any inconvenience.
We are currently experiencing a small outage for a few of our Fusion Fiber customers in San Francisco. Our Engineers are working on the problem but we have no estimated time of repair as of yet.
*Update*
Outage has been cleared. If you are still having issues please contact Support.