Author: Matt Merner

Berkeley – Fiber Intrusive Maintenance

Update 9/14/22 1:55AM: Tonight’s maintenance is successfully completed.

Wednesday (9/14/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 9/2/22 2:20AM: Tonight’s maintenance is successfully completed.

Friday (9/2/22), starting at 1:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Berkeley – Fiber Non-Intrusive Maintenance

Thursday (9/1/22), starting at 12:00AM, we will be performing maintenance on equipment serving a subset of Berkeley fiber customers. No customer impact is expected from this work. The maintenance window will be 2 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 8/12/22 3:00AM: Tonight’s maintenance is successfully completed.

Friday (8/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

San Francisco – Fiber Intrusive Maintenance

Update 8/5/22 2:50AM: Tonight’s maintenance is successfully completed.

Friday morning (8/5/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering

San Francisco – Fiber Intrusive Maintenance

Update: Tonight’s maintenance has been canceled due to unforeseen circumstances.

Friday morning (7/29/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering

San Francisco – Fiber Intrusive Maintenance

Update: Tonight’s op has been canceled.

Thursday morning (7/21/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering

San Francisco – Fiber Intrusive Maintenance

Update 7/13/22 5:13AM: Customer downtime for data services went as expected, but prior to the completion of work, we discovered an issue preventing voice service from functioning properly.  Voice has now been restored for all impacted customers, but if you believe you are having any issues, please contact support.

Wednesday morning (7/13/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 30 minutes. The maintenance window will be 4 hours.

– Network Engineering

Oakland Fruitvale – Non-Intrusive Fusion Fiber Maintenance

Tonight (7/6/22) starting at 2:00AM, we will be performing maintenance on equipment serving Fusion Fiber customers in Oakland / Fruitvale. This should work should be non-intrusive, except for a small subset of customers who have been directly notified. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Santa Rosa – Emergency Fiber Intrusive Maintenance

Update 6/9/22 12:05A: This maintenance is now complete.

Tonight (6/8/22), starting at 11:59 PM, a small subset of customers in the Santa Rosa area will experience a brief service interruption while we repair an issue exposed by last night’s planned maintenance. The expected down time is 5-10 minutes. The maintenance window will be 5 hours.

– Network Engineering