Update(1:12am): Maintenance successfully completed.
Tomorrow (9/15/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in San Bruno/South SF. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(12:30am): Maintenance successfully completed.
Tonight (9/14/20) starting at 11:59pm, we will be performing maintenance on equipment serving the core of the Sonic network. No customer connectivity interruption is expected. This maintenance window is 4 hours.
-Network Engineering
Update(12:30am): Maintenance successfully completed.
Tonight, September 11th, starting at 11:59pm, we will be performing emergency maintenance on hardware serving St. Helena Fusion (copper) customers. Expected customer downtime is 15-20 minutes.
-Network Engineering
Update(1:15AM): All work successfully completed.
Tonight (9/10/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(1:35AM): All work is complete for the night. Due to unforeseen circumstances, customers may have experienced 5-10 minutes of downtime.
Tonight (8/31/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. We do not expect the nature of this work to cause any customer downtime. The maintenance window will be 4 hours.
– Network Engineering
Update: 6:58pm: Replaced failed equipment is fully in service and operational. If you continue to experience issues please let us know.
Today at 3:21pm, we began experiencing network connectivity issues for copper DSL services in Rohnert Park. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Sonic NOC
Update 7/15 12:52 – Maintenance successfully completed.
Tonight (7/14) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.
-Network Engineering
Update 7/13 10:55 – Due to unforeseen circumstances we are postponing this maintenance until tomorrow.
Tonight (7/13) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.
-Network Engineering
Update(2:53AM): Maintenance complete.
Tomorrow (7/9) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. This will involve approximately 40 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 4 hours.
-Network Engineering