Tonight starting at 11:59PM we will be performing maintenance on equipment serving Fusion Fiber customers in Brentwood. This work is expected to not be customer impacting. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:25AM – Maintenance has been completed.
Tomorrow at 11:59PM we will be performing maintenance on core equipment serving Fusion Fiber customers located in San Francisco’s Mission District. The maintenance window will remain in place until 3am. Expected customer downtime is around 30 minutes. An update will be provided when maintenance is concluded.
-Network Engineering
Update 1:45AM – Maintenance has successfully completed.
Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will remain in place until 3am, and impacted customers will experience a few brief service interruptions throughout that time. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:45AM – Maintenance has successfully concluded ahead of schedule.
Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Minimal to no customer impact is expected from tonight’s work, but a brief service interruption is possible. An update will be provided with maintenance is concluded.
-Network Engineering
Update: 2:00AM – Some customers may have experienced impacted connectivity 1-2AM due to unexpected circumstances. All work is complete and connectivity is restored.
Tomorrow night (Thursday 1/3/19) at 11:59PM, we will be performing intrusive maintenance on hardware serving Fusion and FlexLink customers in downtown Oakland. Expected customer connectivity impact will be one hour. The maintenance window will last until 3AM.
-Network Engineering
Update: 12:45AM – Tonight’s work has been successfully completed.
Tonight (Thursday 12/20/18) at 11:59PM, we will be performing another round of intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Tomorrow (Thursday 12/13/18) at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Tomorrow (Tues 12/11/18) at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
Update: The maintenance date was posted incorrectly and has been updated to 12/11/18
Update 12/12/18 12:30AM: The maintenance has been canceled.
-Network Engineering
10/7/18 1:30PM – We are presently experiencing issues with our office PBX preventing our tech support from taking customer calls. The problem is being investigated and we will update with more info ASAP. Thank you for your patience.
-Sonic NOC
Update 2:50pm – Issue has been resolved, phone service has been restored.
Thank you for your patience.
Tonight at 11:59PM we will performing additional maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Minimal to no customer impact is expected with tonight’s work, but a brief service interruption is possible. An update will be provided with maintenance is concluded.
-Network Engineering
2:30AM – Due to unforeseen circumstances, this maintenance has been canceled.