Author: seth.lohr@sonic.com

Sonic is investigating an issue with the IMAP service for our email cluster.

Update: Sonic has identified a potential fix for the issue. We will monitor the situation while continuing to validate the cause.

Sonic will be patching the webmail service, due to security fixes noted from an upstream vendor.  Fixes include:

• A bug where a password could get changed without providing the old password.
• Various ways to bypass remote image blocking

If you notice a service interruption, merely logout and then log back into webmail.

– The Sonic Systems team

Sonic will be patching the webmail service, due to security fixes noted from an upstream vendor.  These fixes include an injection vulnerability, and a way to bypass remote image blocking.

If you notice a service interruption, merely logout and then log back into webmail.  Thank you for understanding the need for inconveniencing the reliability of the service.

– The Sonic Systems team

Sonic will soon be rolling out an upgrade to https://webmail.sonic.net

You can preview these changes by going to https://webmail-beta.sonic.net

For more information, please use this link: https://forums.sonic.net/viewtopic.php?t=18376

Update: We’re aware of an issue post upgrade regarding contacts in webmail.  Please follow https://forums.sonic.net/viewtopic.php?t=18376&start=40 for details.  A shorter update will be posted here as the situation evolves.

Update: A fix has been made on https://webmail.sonic.net, and anyone still experiencing problems should contact sonic, via a private message on the forums.sonic.net site.  Please see this post called “We’ve applied a fix to the contacts issue” on forums.sonic.net, for more details.

Last Friday (08/08/2025), from 11:14pm to 11:42pm PDT, our mail infrastructure had issues with serving requests to imap. The result would be seen as a failure to use imap (such as logging in or retrieving emails) during that time. Delivery of emails were unaffected. Although this MOTD is belated, it is the intent of our team to announce issues close to when they are noticed. At this time, email service should be stable.

We are currently experiencing an outage with our OpenVPN service.  Customers may wish to temporarily switch to beta.vpn.sonic.net for the time being.

Update: fixes to back-end services are in place and being monitored.  The OpenVPN service appears stable.

Tonight, beginning at 10PM PST, we will be applying updates to multiple various public facing applications.  Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

Update: Maintenance work complete.

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems.  Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

The systems include, among others:

• VPN servers
• Various public facing applications

Tonight, beginning at 10PM PST, we will be applying updates to various public facing applications, such as webmail.sonic.net and forums.sonic.net. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems.  Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

The systems include, among others:

• Customer shell services
• Various public facing applications
• Some back-end mail systems

Update: Maintenance complete