We are currently experiencing an outage with our OpenVPN service. Customers may wish to temporarily switch to beta.vpn.sonic.net for the time being.
Update: fixes to back-end services are in place and being monitored. The OpenVPN service appears stable.
Tonight, beginning at 10PM PST, we will be applying updates to multiple various public facing applications. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.
Update: Maintenance work complete.
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.
The systems include, among others:
Tonight, beginning at 10PM PST, we will be applying updates to various public facing applications, such as webmail.sonic.net and forums.sonic.net. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.
The systems include, among others:
Update: Maintenance complete
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.
The systems include, among others:
UPDATE: Maintenance complete.
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.
The systems include, among others:
At 11am our back-end IMAP/POP3 cluster entered a critical state which lead to an interruption in those services, as well as other services that rely on our mail infrastructure. The initial cause of the failure was a routine maintenance procedure that involved dropping traffic to a portion of the cluster. While the remaining cluster should have been able to run temporarily with a smaller group, that quickly turned out to not be the case. The remaining servers began to fail intermittently as they tried to shift traffic to account for the sudden increase in load. This would have caused noticeable mail client issues, and it also led to service availability interruptions on both our webmail and our voicemail platforms.
As soon as the problem was detected, we acted by aborting the maintenance. This was followed by additional resources being added to the cluster to prevent further disruptions. As of 11:34am service was fully restored. We do not expect loss of email to have resulted from this. As always we will look into improving our metrics and analytics to improve our response time.
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems, including our customer shell server and VPN servers. Any downtime to affected services should be very brief, and we expect to complete the maintenance within 2 hours.
Update: maintenance is complete.
Tonight, beginning at 10PM PST, we will be applying updates to multiple systems. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.