Category: DSL

Legacy DSL Outage

A port on one of our ATM aggregation switches appears to have failed and has taken a small subset of legacy DSL customers in the bay area offline. We are working on rerouting this traffic and bringing these customers back online ASAP.

-Robbie and Tomoc

Update: All affected customers have been moved to a new port and should be back online. If you are still experiencing trouble with your DSL connection please call our support department as usual.

Legacy DSL Maintenance in LA

This Friday morning, at 12:00AM on July 20th, we will be performing intrusive maintenance on DSL aggregation equipment serving customers in the LA area. Expected downtime is less than 15 minutes.

– Robbie and Tomoc

Modem support and assistance

In the near future we will be integrating customer premise modems into a centralized configuration platform, or ACS, using TR-069. This will allow support staff to view and update some modem settings, to view connection statistics, and for some equipment, to push firmware updates.

If you have ZTE, Motorola or Pace/2Wire equipment on your Sonic.net connection, it may be included in our remote configuration and assistance platform.

To learn more about the TR-069 standard, see Wikipedia: http://en.wikipedia.org/wiki/TR-069