UPDATE: 11pm: Update completed.
On Monday, February 12th, starting at 9:30pm, we’ll be performing updates on the storage system used by email, voicemail, shell, and some of our websites. We don’t anticipate any downtime. These updates are expected to take 2 hours.
-SOC
We began signing outbound mail flows for sonic.net and list.sonic.net several weeks ago and have started to sign all customer owned domains this morning. This should be seamless for most customers, however, in some cases you may receive special instructions from us in order to enable it for your domains. Having aligned DKIM and SPF has become increasingly important to ensure reliable email delivery, especially into large providers like Gmail, Yahoo and Microsoft. We have chosen not to add DMARC records to customer domains at this time.
Please note, that if you use a third-party service provider such as Mailchimp, Constant Contact, Salesforce or Shopify to send email from either your sonic.net or hosted domain you will most likely need to take action to ensure this email will continue to be delivered as expected. Importantly, you will not be able to send mail through a third-party service from a “@sonic.net†address. (These messages can, of course, have a reply-to to your “@sonic.net†address.) If you do use a third-party service, you will need to work with their customer service to ensure your mail flows will not be affected.
Please direct any questions or comments to https://forums.sonic.net
Today on August 22, 2022, we added a default SPF (Sender Policy Framework) record to every customer domain name that has Sonic DNS hosting and email hosted with Sonic.
On August 15th, we emailed everyone who would be impacted by this change. The email subject was “Important information about your Sonic domain email hosting” and included a list of domain names that would be updated.
If you did not receive the email or do not have domain email and DNS hosting with Sonic, this notification does not apply to you.
If you received the above notification email and did not opt out or add an SPF record before today, the following SPF record was added to your domain:
"v=spf1 include:mail.sonic.net ~all"
For more information, please see our help document SPF and Sonic. To learn more about SPF, see Sender Policy Framework on Wikipedia.
We made this change to fight spam & phishing and to help ensure reliable email delivery for our domain email customers. SPF tells other email providers that Sonic is authorized to send email on behalf of these hosted domain names.
Update 6/4 12:35AM: Maintenance successfully completed for tonight.
Tonight at 11:59, we will be performing maintenance on network hardware that up-links servers for a variety of Sonic services including email and web hosting. All involved equipment is redundant and we do not expect any impact to Sonic customers. The maintenance window is open until 4am.
-Network Engineering and Systems
Update(1:10AM): Maintenance successfully completed.
Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center. We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services. The maintenance window will be 4 hours.
– Network Engineering
Update(1:50AM) Maintenance ran long due to unforeseen hardware issues, but all work has been been successfully completed.
Wednesday, January 8, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.
-Network Engineering
Update(1:20AM) All work for tonight has successfully concluded.
Tuesday, January 7, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.
-Network Engineering
Update: Maintenance Complete
Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:
The maintenance window is expected to last 1 hour.
-SOC
UPDATE: Maintenance complete
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
Webmail
IMAP/POP3/SMTP
IPv6 tunnels
Membertools
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC