Update(12:45AM): Maintenance has been successfully completed.
Next Monday (11/25) at 11:59PM, we will be performing upgrades on equipment serving all Sonic enterprise Fiber DIA-SSE customers in Northern California. Connectivity will be impacted during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.
-Network Engineering
Update(12:30AM): Maintenance has been successfully completed.
Tomorrow, (11/5/19) at 11:59PM, we will be performing upgrades on equipment serving enterprise fiber customers in the the Northpoint/Corporate Center business park. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update(12:50am) Maintenance is complete
Tomorrow, (10/16/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update(12:55am) All maintenance successfully completed.
Tomorrow (10/15/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.
-Network Engineering
Update(1:10am) All maintenance successfully completed.
Tonight, (10/14/19) at 11:59PM, we will be performing upgrades on equipment serving our residential and enterprise fiber customers in the city of Brentwood. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of around 30 minutes. An update will be provided on the completion of our maintenance.
-Network Operations
Update(1:36am) Maintenance complete.
Update(12:45) We were able to restore the subset of customers in the Sunset District remotely, service should be restored.
Update(12:39) A small subset of customers in the Sunset District will be down longer than expected. We are working to restore service. Estimated repair time around 2hrs.
Tomorrow, (10/9/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
UPDATE: This maintenance has been canceled due to unforeseen circumstances.
Starting at 11:59pm on 10/8/19, we will be performing upgrades on the aggregation equipment serving all enterprise SSE circuits not based out of southern California. Connectivity for IP access and private transport will be impacted during the course of this work. Expected customer downtime is under 60 minutes, but the maintenance window will commence until 4:00AM in event of unexpected circumstances. An update MOTD will be provided on the completion of our work.
-Network Engineering
Update(1:00am) Maintenance successfully completed.
Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Outer Mission and Excelsior neighborhoods of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.
-Network Engineering
Update(1:00am) Maintenance successfully completed.
Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Mission District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.
-Network Engineering
Update(1:15am) Maintenance successfully completed.
Sunday’s power outage in the Albany/Kensington area has necessitated emergency maintenance on aggregation equipment serving a subset of residential and enterprise fiber customers there. Tonight (9/30/19) at 11:59PM we will be performing service impacting work on said equipment. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.
-Network Engineering