Wednesday, starting at 11:59pm, we will be performing non-intrusive maintenance on core equipment throughout the Northern California Sonic Telecom core network. Maintenance window is 4 hours.
Update (2:10am): Maintenance is now complete, with no customer impact.
– Network Engineering
Over the pass 24 hours we experienced 2 brief intervals of errors towards a piece of equipment serving a small subset of customers in the San Francisco area. We have identified the faulty equipment and it has been removed from production and we will dispatch for immediate replacement. The replacement of the equipment will cause no downtime.
-Network Engineering
Tomorrow night(2/14/18), starting at 11:59PM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update(1:27am) Maintenance is now complete
Next Week, 12/4/2017 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Brentwood area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 3 hours.
-Network Engineering
Update(1:11am) This maintenance is now complete
Next week, 12/5/2017 through 12/7/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the San Francisco area. Expected customer downtime is 30 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Tonight on 11/14/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(3:51am) Maintenance is now complete
Thursday, 11/7/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:02am) – Maintenance is now complete
This week, 11/7/2017 through 11/9/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update (11/7): This Maintenance is being cancelled. We will upgrade Brentwood at a further date to be determined.
Tonight, 11/6/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol and San Francisco areas. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:16am) Maintenance is now complete
Thursday, 11/2/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update (2:48am) – Maintenance is now complete.