Update 11/17/2020 10:40 PM: This maintenance has been canceled.
On 11/17/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Burlingame. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update: 11/6/2020 3:18 AM:
Maintenance completed successfully.
On 11/6/2020 between 2:00 AM PDT and 5:00 AM PDT we will be performing intrusive data connectivity maintenance on a small subset of Fusion Fiber customers aggregated out of Albany, CA. Voice services will not be affected by this maintenance. Expected ÂÂdowntime for customers is estimated at 5 minutes, though lasting up to 10 in some instances. This service interruption will occur once near the start of the operation, and once towards the conclusion of the procedure. We will be directly messaging affected customers via SMS/E-mail ahead of the work to be performed and after the conclusion of the maintenance.
~Network Engineering
Update (10/14/2020 – 2:20am) Maintenance completed successfully. Voice services were unaffected by this work. If your data (web browsing, email, streaming, etc.) is not working, try a reboot of your router. If that fails, contact customer support at 1-855-394-0100 or email support@sonic.com or request a text via https://www.sonic.com/support_sms_request
Tonight (10/13/2020) at 11:59pm we will be performing intrusive maintenance on a portion of our San Francisco Fusion Fiber network in the Mission & Richmond districts. There will be an expected period of up to 30 minutes of total connectivity interruptions as subscriber devices reconnect to the network during this operation. The maintenance window is 4 hours.
Update(1:10AM): Maintenance successfully completed.
Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center. We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services. The maintenance window will be 4 hours.
– Network Engineering
Update(1:12am): Maintenance successfully completed.
Tomorrow (9/15/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in San Bruno/South SF. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(1:15AM): All work successfully completed.
Tonight (9/10/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(1:35AM): All work is complete for the night. Due to unforeseen circumstances, customers may have experienced 5-10 minutes of downtime.
Tonight (8/31/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. We do not expect the nature of this work to cause any customer downtime. The maintenance window will be 4 hours.
– Network Engineering
Update 7/13 10:55 – Due to unforeseen circumstances we are postponing this maintenance until tomorrow.
Tonight (7/13) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.
-Network Engineering
Update(2:53AM): Maintenance complete.
Tomorrow (7/9) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. This will involve approximately 40 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 4 hours.
-Network Engineering