Update(2:22PM): We have isolated and corrected the source of the problem.
We are currently investigating reported problems customers are experiencing with their Fusion connections in the Sebastopol area.
– Robbie
Category: Fusion
Fusion Intrusive Maintenance – San Francisco
Beginning tonight at 12pm I will be conducting intrusive maintenance for a very small portion of fusion customers in San Francisco. Â Estimated downtime is ~20 mins.
-Brandon
This is now complete
-Brandon
Fusion Outage in the San Francisco Area
A small subset of Fusion customers are experiencing an outage in San Francisco. Â ETR is 10pm to replace the appropriate piece of equipment.
-Brandon
Service has been restored
-Brandon
Fusion VDSL Intrusive Maintenance – North of the Bay Area
Update(12:50PM): Services to Sebastopol were restored earlier today and services in Fort Bragg have just been restored.
Update(1:30AM): This maintenance is now complete. However, a small portion of customers are currently out of service in Fort Bragg and Sebastopol due to some hardware issues uncovered during the software upgrades tonight. We will be dispatching a technician asap to replace the failed hardware.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion VDSL customers in the following cities:
Cloverdale, Cotati, Fort Brag, Guerneville, Healdsburg, Larkspur, Mill Valley, Mendocino, Napa, Occidental, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Saint Helena, Tiburon, Ukiah, Vallejo, Windsor, Yountville
Expected downtime is around 15 minutes.
– Robbie
Intrusive Fusion Maintenance
Beginning at midnight tonight I will be preforming intrusive maintenance for fusion customers in the Emeryville and Piedmont areas. Â Expected downtime is ~20 minutes.
-Brandon
Maintenance is now complete
-Brandon
Intrusive Maintenance FTTN/Hosted Voice
Tonight at midnight I will be updating firmware for Grandstream ATA’s affecting FTTN and FlexLink Hosted Voice Customers. Â This will be a very small downtime. Â The device will pull its new firware on the hour and load it in +~5 minutes.
-Brandon
This is now Complete
-Brandon
Intrusive Flexlink/Fusion Maintenance
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Francisco, Albany, and Oakland. Â Expected downtime is ~30 minutes.
-Brandon
Taking a little longer than expected, estimated completion is 1:00 am
-Brandon
Maintenance is now complete
-Brandon
Fusion VDSL2 Intrusive Maintenance – Forestville
Update: This maintenance is complete.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving a small portion of Fusion customers in the Forestville area. Expected downtime is around 15 minutes.
– Robbie
Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Anaheim. Â Expected downtime is around ~1 hour.
-Brandon
Maintenance is taking a little longer than expected, extending the estimated time out another hour.
-Brandon
Maintenance is now complete, thank you
-Brandon
Berkeley Fusion Outage
A portion of Fusion customers in the Berkeley area may have experienced trouble accessing the Internet this afternoon over the last 30 minutes or so. All connectivity is restored at this point.
– Robbie