Update(12:30am): Maintenance successfully completed.
Tonight, September 11th, starting at 11:59pm, we will be performing emergency maintenance on hardware serving St. Helena Fusion (copper) customers. Expected customer downtime is 15-20 minutes.
-Network Engineering
Update(1:15AM): All work successfully completed.
Tonight (9/10/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(1:35AM): All work is complete for the night. Due to unforeseen circumstances, customers may have experienced 5-10 minutes of downtime.
Tonight (8/31/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. We do not expect the nature of this work to cause any customer downtime. The maintenance window will be 4 hours.
– Network Engineering
Starting at 11:59PM on Monday, August 24th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacaramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
Update 7/15 12:52 – Maintenance successfully completed.
Tonight (7/14) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.
-Network Engineering
Update 7/13 10:55 – Due to unforeseen circumstances we are postponing this maintenance until tomorrow.
Tonight (7/13) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.
-Network Engineering
Update (7/9) 2:25AM This maintenance has been successfully completed.
Tomorrow (7/8) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Update (7/7) 2:34AM This maintenance has been successfully completed.
Tomorrow (7/6) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Update (7/3) 2:07AM This maintenance has been successfully completed.
Tonight (7/2) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering