Category: Maintenance

Santa Rosa – Emergency Fiber Intrusive Maintenance

Update 6/9/22 12:05A: This maintenance is now complete.

Tonight (6/8/22), starting at 11:59 PM, a small subset of customers in the Santa Rosa area will experience a brief service interruption while we repair an issue exposed by last night’s planned maintenance. The expected down time is 5-10 minutes. The maintenance window will be 5 hours.

– Network Engineering

Northern California Core Maintenance

Update 1:06AM: Maintenance has been successfully completed for the night.

Tomorrow night, 5/24/22, starting at 11:59 PM, we will be performing intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any connectivity issues for residential customers.  Select enterprise customers in the Sonoma County area will be impacted by this work and have been directly alerted in the previous 2 weeks.  The maintenance window is open until 4am.

-Network Engineering

Northern California Core Maintenance

Update 12:29AM: Maintenance has been successfully completed for the night.

Tonight, 5/17/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

East Oakland / Elmhurst – Fusion Fiber Intrusive Maintenance

Update (3:30AM): Maintenance successfully completed.

Friday morning (4/15/22) starting at 2:00AM, Fusion Fiber customers in East Oakland / Elmhurst will experience approximately 60 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Petaluma – Fusion Fiber Intrusive Maintenance

Update 5:18 AM: This work is now complete.  A hardware failure during our maintenance operation required us to perform a more complex operation than initially planned.  All impacted customers now should be fully operational.  If you believe your circuit to be having any issues, please contact support.

Friday morning (4/8/22) starting at 2:00AM, Fusion Fiber customers in Petaluma will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.

-Network Engineering

Oakland – Fusion Fiber Intrusive Maintenance

  Update 3/17/22 2:36AM: This maintenance is now complete.
  Update: This has been rescheduled for 3/17 starting at 2:00 AM

Tomorrow night (3/16/22), starting at 2:00 AM, a subset of customers in the Oakland area will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours.

-Network Engineering

South Oakland – Fusion DSL and Flexlink Emergency Maintenance

Update 2/8/22 12:40AM: This maintenance is now complete.

Tonight (2/7/22) starting at 11:59PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in southern Oakland. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

 

 

Northern California Core Maintenance

Update 12:52AM: This work is now complete.

Tomorrow, 11/9/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Northern California Core Maintenance

Update 10/8/21 12:47AM: This work is now complete

Tonight, 10/7/21, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering