Category: Maintenance

Northern California Core Maintenance

Tonight (5/17) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Sonic Fiber Network Maintenance

Update: As of approximately 10:15am all services, both data and voice were restored. RFO to follow.

Update: 8:40am – For the remaining customers that are still without service, we are currently working with our hardware vendor’s engineering team to resolve this as quickly as possible.

Update 7:29am – A large portion of the remaining subscribers have had their services restored, however we are still pushing to bring back the remaining circuits. At this time the root cause of the problem is unknown, but we have a procedure to bring subscribers up incrementally that we will continue to exercise.

Update 6:29am – The service migration has failed to restore service for a number of customers. We are working to restore service as quickly as possible and will provide updates hourly.

Update 4:46am – We have isolated the cause of the issue and are working to resolve by migrating services to restore connectivity.

Update: Some customers in the Albany area are experiencing intermittent connectivity. We are investigating the root cause and will post updates as they become available. The remaining customers in other regions are back online.

Tuesday, 04/27/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting residential and small business Fusion Fiber service in the east bay and Burlingame regions. Expected telephone and internet access downtime within the maintenance window is approximately 30 min as we perform system upgrades on the affected central office hardware. The maintenance window is 2 hours.

Nor-Cal Core Network Maintenance

Tuesday, April 27th, starting at 11:59pm PST, we will be performing updates to transport equipment serving our core network. These upgrades are expected to be non-intrusive. This maintenance window ends at 4am.

-Network Engineering

Northern California Core Emergency Maintenance

Update: 12:35AM – Maintenance successfully completed.

Tonight (4/6) at 11:59PM, we will be performing maintenance on router hardware that is part of our Northern California core. We do not expect this work to cause any customer impact. The maintenance window is open until 4:00AM.

-Network Engineering

South Oakland – Emergency Residential Fiber Maintenance

Update: 12:55AM – Maintenance successfully completed.

Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Oakland residential Sonic Fiber customers. Expected customer downtime, is 30-60 minutes and the maintenance window is 4 hours. An update will be provided when all work has been completed.

-Network Engineering

SF Sunset District – Fusion Fiber Maintenance

Update 1:40AM : This maintenance is now complete.

On 3/23/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the SF Sunset District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Berkeley – Fusion Fiber Maintenance

Update 3:15am – This maintenance has been successfully completed.

On 3/16/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Berkeley and SF Sunset – Emergency Fusion Fiber Maintenance

Update 3:57AM: All work has been completed for the night and any impacted customers restored.

Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Berkley and SF Sunset Fusion Fiber customers.  Expected customer downtime is 30-60 minutes and the maintenance window is 4 hours.  An update will be provided when all work has been completed.

-Network Engineering

Berkeley – Fusion Fiber Maintenance

Update 12:20AM: Due to unforeseen circumstances, tonight’s maintenance has been canceled.

On 3/1/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Phone Switch Maintenance

Update: 3:28 AM Maintenance is completed.

February 25th at 3:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering