Category: Maintenance

Berkeley – Fusion Fiber Maintenance

Update 12:20AM: Due to unforeseen circumstances, tonight’s maintenance has been canceled.

On 3/1/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Phone Switch Maintenance

Update: 3:28 AM Maintenance is completed.

February 25th at 3:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Albany – Fusion Fiber Maintenance

Update 2:30am – This maintenance has been completed

On 2/18/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the Albany area. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Santa Rosa Datacenter Maintenance

Update(5:28AM): This maintenance is complete. Some colo customers experienced a period of routing instability towards a number of network destinations, with the remainder of services unaffected.
Beginning at 2am on Friday, February 19th, we will be making routing adjustments with equipment that is responsible for connecting a majority of our Santa Rosa datacenter to external networks. There will be some customer noticiable network instability over the course of this operation. The maintenance window will be 2 hours.

San Francisco Mission District – Fusion Fiber Maintenance

Update 3:40am – This maintenance has been completed.  A subset of customers may have experienced connectivity issues from approximately 1-3AM as we diagnosed a router bug triggered by our work. All customers should now be fully operational.

 

On 2/11/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Mission District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

San Francisco Richmond District – Fusion Fiber Maintenance

Update 2:35am – This maintenance has been successfully completed.

On 2/10/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Richmond District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Brentwood – Fusion Fiber Maintenance

Update 2:03am – This maintenance has been successfully completed.

On 2/3/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Brentwood. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Northern California Core Maintenance

Update 12:25am – This maintenance has been successfully completed.

Tonight (1/25) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Petaluma – Emergency Fusion Fiber Maintenance

Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)

Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.

-Network Engineering