Update(1:20am): Maintenance successfully completed.
Tomorrow night (10/22) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(10:55pm): Tonight’s core maintenance has been canceled due to unforeseen circumstances.
Tomorrow night (10/21) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(1:25am): Maintenance complete
Tomorrow night (10/20) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1:00AM Maintenance successfully completed.
Tonight (10/14) at 11:59PM , we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update (10/14/2020 – 2:20am) Maintenance completed successfully. Voice services were unaffected by this work. If your data (web browsing, email, streaming, etc.) is not working, try a reboot of your router. If that fails, contact customer support at 1-855-394-0100 or email support@sonic.com or request a text via https://www.sonic.com/support_sms_request
Tonight (10/13/2020) at 11:59pm we will be performing intrusive maintenance on a portion of our San Francisco Fusion Fiber network in the Mission & Richmond districts. There will be an expected period of up to 30 minutes of total connectivity interruptions as subscriber devices reconnect to the network during this operation. The maintenance window is 4 hours.
Update: 1:35AM Maintenance successfully completed.
Tomorrow night, Oct 13th, starting at 11:59pm, we will be performing maintenance on equipment serving the core of the Sonic network in Sacramento. We do not expect this work to cause any service interruption for our customers. This maintenance window is 4 hours.
-Network Engineering
Update: 12:38 Maintenance is complete.
Oct 13th 2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Update(1:40AM): Maintenance is now complete.
Tonight night (9/23) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of the far north (Mendocino) ring along with work on the Napa portion of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(2:55AM): Maintenance is now complete.
Tonight night (9/22) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of our east bay ring along with work on our far north (Mendocino) ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(1:15AM): Maintenance completed for tonight.
Tomorrow night (9/21) at 11:59PM , we will be performing maintenance on core routing equipment that is part of our east bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.