Sonic Status Maintenance |

Brentwood – Fusion Fiber Maintenance

August 19, 2020

Update: This maintenance completed successfully at 8/25/2020 at 2:15 PM.

Update: Tonight’s maintenance has been delayed until Monday 8/24/2020 at 11:59 PM.

Tomorrow night (8/20/20), starting at 11:59 PM, we will be performing intrusive proactive voice maintenance on equipment serving customers in Brentwood. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

-Network Engineering

Northern California Network Edge Maintenance

August 11, 2020

Update(2:03am): Due to unforeseen complications, this maintenance was postponed without any work being done

Tomorrow night, Aug 12th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Northern California – Legacy DSL Maintenance

July 14, 2020

Update(5:17AM): Maintenance complete

Beginning at 11:59PM on 7/15/20 we will be performing maintenance on legacy DSL customers in northern California. The maintenance window for this operation is 6 hours, but we expect less than 2 hours downtime for affected customers.

San Francisco Jasper Building â€“ Fusion Fiber Intrusive Maintenance

July 14, 2020

Update 7/15 12:52 â€“ Maintenance successfully completed.

Tonight (7/14) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.

-Network Engineering

San Francisco Jasper Building â€“ Fusion Fiber Intrusive Maintenance

July 13, 2020

Update 7/13 10:55 – Due to unforeseen circumstances we are postponing this maintenance until tomorrow.

Tonight (7/13) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 30 minutes. The maintenance window is 4 hours.

-Network Engineering

Los Angeles Area â€“ Intrusive Maintenance Enterprise Fiber DIA SSE

July 8, 2020

Update(2:53AM): Maintenance complete.

Tomorrow (7/9) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network.Â This will involve approximately 40 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 4 hours.

-Network Engineering

Los Angeles Area â€“ Non Intrusive Fusion/Flexlink maintenance

July 7, 2020

Update (7/9) 2:25AM This maintenance has been successfully completed.

Tomorrow (7/8) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.

-Network Engineering

Los Angeles Area â€“ Non Intrusive Fusion/Flexlink maintenance

July 5, 2020

Update (7/7) 2:34AM This maintenance has been successfully completed.

Tomorrow (7/6) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.

-Network Engineering

Los Angeles Area â€“ Non Intrusive Fusion/Flexlink maintenance

July 2, 2020

Update (7/3) 2:07AM This maintenance has been successfully completed.

Tonight (7/2) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.

-Network Engineering

Los Angeles Area â€“ Non Intrusive Fusion/Flexlink maintenance

June 29, 2020

Update (7/1) 2:38AM This maintenance has been successfully completed.

Tomorrow night (6/30) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.

-Network Engineering