Category: Maintenance

Los Angeles – Enterprise SSE Intrusive Maintenance

Update: 2:55 AM The failed optic has been replaced and all customer connectivity restored. Maintenance is now complete for the evening.

Update: 2:20 AM An optic serving a subset of customers appears to have failed during our work. We are dispatching a technician to diagnose and resolve this as quickly as possible.  Further update will be provided upon resolution.

Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on equipment serving our Los Angeles SSE enterprise customers. Expected customer downtime is 60 minutes. This maintenance window is 4 hours in case of unforeseen issues.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: 2:55 AM All maintenance has been completed.

Wednesday, January 29, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: Due to unforeseen circumstances, tonight’s maintenance has been postponed.

Tuesday, January 28, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: This maintenance is being canceled, as all necessary work was completed last night.

Wednesday, January 22, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Los Angeles – Sonic Core Router Maintenance

Update: 1:51AM – Maintenance successfully completed.

Tuesday, January 21, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Sebastopol – Fusion Fiber Maintenance

Update (12:43am) Maintenance was completed at 12:20am

Tomorrow, (1/8/2020) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sonic Data Center Core Maintenance – Night 2 of 2

Update(1:50AM) Maintenance ran long due to unforeseen hardware issues, but all work has been been successfully completed.

Wednesday, January 8, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.

-Network Engineering

Sonic Data Center Core Maintenance – Night 1 of 2

Update(1:20AM) All work for tonight has successfully concluded.

Tuesday, January 7, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.

-Network Engineering

Non Intrusive Core Network Maintenance

Update(1:47am): Due to a configuration error, a subset of customers experienced 10-15 minutes of down time during this maintenance window. At this time, all services have been restored, and maintenance is now complete.

Monday, Jan 13, starting at 11:59pm, we will be performing maintenance on public peering interfaces at the edge of our network. Customers may experience a small period of network instability. Maintenance window is four hours.

-Network Engineering