Update: 1:00AM – Maintenance successfully completed. Customer downtime should have been limited to approximately 30 minutes.
Monday, December 16, starting at 11:59pm, we will be performing intrusive maintenance on equipment serving a subset of Business Park Fiber customers in Corporate Center/Northpoint business parks. Affected customers are expected to experience approximately 30 minutes of downtime. This maintenance window is 4 hours.
-Network Engineering
Update(3:33am) Service is now restored
Update(1:32am) – Expected ETR is 1hour 30 minutes form now.
Update(12:22am) – Due to complications some customers in San Jose lost service. We are working on restoring equipment. We will update when we have an ETR
Tonight at 11:59pm we will be performing emergency intrusive maintenance in the San Jose area that will impact Fusion and Flexlink services. The expected downtime is 15 minutes while equipment reboots. The maintenance window is 2 hours long.
Update(12:45AM): Maintenance has been successfully completed.
Next Monday (11/25) at 11:59PM, we will be performing upgrades on equipment serving all Sonic enterprise Fiber DIA-SSE customers in Northern California. Connectivity will be impacted during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.
-Network Engineering
Update(12:30AM): Maintenance has been successfully completed.
Tomorrow, (11/5/19) at 11:59PM, we will be performing upgrades on equipment serving enterprise fiber customers in the the Northpoint/Corporate Center business park. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update(1:45am): Maintenance is complete
Tonight, October 24, starting at 11:59pm, we will be performing maintenance on our public peering interconnections. Customers may experience a brief period of routing instability towards destinations outside of the Sonic network.
-Network Engineering
See https://en.wikipedia.org/wiki/Peering#Public_peering for more information on public peering
Beginning tomorrow night, 10/24/19, at midnight, we will be performing maintenance on equipment serving legacy DSL customers in and around the Sacramento area. This maintenance is expected to cause around 1 hour of downtime. The maintenance is expected to be concluded by 5am.
Update(12:50am) Maintenance is complete
Tomorrow, (10/16/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update(12:55am) All maintenance successfully completed.
Tomorrow (10/15/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.
-Network Engineering
Update(1:10am) All maintenance successfully completed.
Tonight, (10/14/19) at 11:59PM, we will be performing upgrades on equipment serving our residential and enterprise fiber customers in the city of Brentwood. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of around 30 minutes. An update will be provided on the completion of our maintenance.
-Network Operations
Update(1:36am) Maintenance complete.
Update(12:45) We were able to restore the subset of customers in the Sunset District remotely, service should be restored.
Update(12:39) A small subset of customers in the Sunset District will be down longer than expected. We are working to restore service. Estimated repair time around 2hrs.
Tomorrow, (10/9/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering