Update: This maintenance has been rescheduled for Monday, the 13th starting at 11pm.
Update: This maintenance has been postponed to a future date.
Beginning tonight at midnight we will be performing intrusive maintenance on equipment serving legacy DSL customers in the greater bay area. The maintenance window for this operation is 6 hours.
This week, 11/7/2017 through 11/9/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update (11/7): This Maintenance is being cancelled. We will upgrade Brentwood at a further date to be determined.
Tonight, 11/6/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol and San Francisco areas. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:16am) Maintenance is now complete
Thursday, 11/2/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update (2:48am) – Maintenance is now complete.
Tonight starting at midnight we will be performing maintenance on a small subset of Fusion and Flexlink customers served out of the San Francisco, Oakland, Mountain View areas. The maintenance window for this operation is 5 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.
– Network Engineering
Update – Maintenance was completed around 4am.
Tonight starting at midnight we will be performing maintenance on Fusion and Flexlink customers served out of the Fort Bragg and Mendocino areas. The maintenance window for this operation is 4 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.
– Network Engineering
Update – Maintenance was completed around 3:30am
Starting at midnight tonight, Sonic customers in the Sebastopol area may experience 10-15 minutes of downtime while we replace a piece of impacted network hardware.
-Sonic NOC
Update – This maintenance was completed at 3:30am
Tonight starting at midnight, we will be performing maintenance on a subset of Fusion and Flexlink customers in the Rohnert Park area. Due to redundant Sonic infrastructure, the maintenance should be non-impactful, however it is possible that customers could experience minor packet loss for a very brief moment. The expected maintenance window will be 2 hours.
-Network Engineering
update(12:53am) Maintenance is now complete.
Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in Santa Rosa. The maintenance window for this procedure is 12:00AM-6:00AM however expected downtime for customers is around 15 minutes.
Update (12:49AM): Maintenance complete
Tonight at midnight, we will be rebooting a piece of equipment that will affect a very small subset of customers in the San Francisco area. Â Expected downtime is 10-15 minutes.
-Network Engineering
Update: The maintenance was complete at 12:30am