3/18/2016 3:08pm –
We are dispatching to replace equipment serving a subset of Fusion Fiber customers in Brentwood. Our technician is expected to arrive in the next two hours, with expected downtime of less than 20 minutes.
Category: Maintenance
Huntington Park – Fusion/FlexLink Intrusive Maintenance
Update 12:40AM: This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the Huntington Park area. Expected downtime is about 15 minutes.
– Michael
Palo Alto – Fusion/FlexLink Emergency Maintenance
Update 12:45AM : This maintenance is now complete
Beginning tonight at midnight, we will be performing emergency maintenance on equipment serving a very small subset of Fusion and FlexLink customers in the Palo Alto area. Expected downtime is less than 15 minutes.
-Michael and Andrew
San Francisco – Fusion Voice Outage
This morning, a small subset of Fusion customers in San Francisco lost voice services due to a complication related to our network maintenance. All services should be restored as of 11:15AM. We apologize for the downtime.
-Michael
Sonic.com Website Maintenance
The Sonic.com website will be down for a period of 30 minutes starting at 11pm for updates. Service Prequalification will also be down during this period. We apologize for the inconvenience.
– Rodrigo and Drew
EDIT 11:23PM – All done!
San Francisco and Occidental – Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small subset of Fusion and FlexLink customers in the Occidental and San Francisco areas. Expected downtime is less than 15 minutes.
-Michael
San Rafael – Fusion/FlexLink Intrusive Maintenance
12:41AM Update: This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of Fusion and FlexLink customers in the San Rafael area. Expected downtime is about 15 minutes.
– Michael
Flexlink Ethernet Intrusive Maintenance – San Francisco
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour.
12:35AM Update: This maintenance is now complete.
-Andrew
Non Intrusive Voice Maintenance
Tonight at 11:59pm we will be upgrading a piece of equipment that monitors our voice infrastructure. This will not impact phone calls in anyway. Estimated completion is ~2 hours.
-Brandon
update: 2:02am
Maintenance is now complete
-Brandon
Service Interruption – Santa Rosa
We are currently investigating a service affecting issue with some networking equipment located out of Santa Rosa. Fusion and FlexLink Customers in Santa Rosa may experience connectivity issues. No ETA yet. Keeping this thread posted as status arrives.
-Michael Tardif
-Update – Thu Jan 14 16:19:22 PST 2016
This issue has been resolved. If any further problems are experienced, please call.