Tomorrow morning 8/19/2014 at 2:30AM PDT we will begin performing some maintenance on a cards serving Flexlink customers out of the San Francisco area as well as rebooting a router serving these customers. Expected outage time is 30-45 minutes.
-Tim J.
Update(4:10PM): The faulty hardware has been replaced and all voice and data connectivity restored.
Update (4:30AM): This maintenance is now complete. However, an issue remains with a single card leaving around 20 customers offline at this time. We are still working on a solution and will update when the issue has been resolved.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Santa Cruz, Scotts Valley, Moss Beach and Watsonville . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Update( 12:45AM ): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving a small portion of Fusion and FlexLink customers in Oakland. Expected downtime is less than 15 minutes.
– Robbie
A portion of users in the Oakland area may notice an up to a 10 minute interruption in their service while we perform a emergency maintenance procedure in the area. We apologize in advance for any inconvenience this may cause.
– Robbie
Update (3:20AM): This maintenance is now complete. A very small number of customers in the Berkeley area are currently offline due to a failed ADSL2+ card. We are dispatching a technician first thing in the morning to replace the problematic card.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Richmond, Albany, Alameda, Oakland and Berkeley . Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Update( 12:12AM ): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving legacy DSL customers in the LA area. Expected downtime is around 15 minutes.
– Robbie
Update( 1:00AM ): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Francisco. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Update (1:00AM): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Sebastopol, Occidental, and Guerneville. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Update(1:22AM): We were able to remotely resolve the issue with the problematic card and all affected customers are now back online.
Update(12:51AM): This maintenance is now complete. A single card within a dslam in Mendocino failed to upgrade properly, leaving the customers served from that card offline for the moment. We are working towards a resolution and will update this post when the issue has been resolved.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Fort Bragg, Mendocino, and Cloverdale. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Update( 12:20AM ): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Jose. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie