Update (6/29) 10:50PM – Due to unforeseen circumstances, this maintenance is being rescheduled,
Next Monday night (6/29) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Update (6/25/20) 12:42AM This maintenance is now complete.
Tonight (6/23) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Update (6/24/20) 1:04AM This maintenance is now complete.
Tomorrow night (6/23) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. We do not expect this work to cause any customer impact. The maintenance window is 3 hours.
-Network Engineering
Update (Wednesday 5/20): Due to unforeseen circumstances, this maintenance has been postponed to a later date.
Thursday night (5/21) at 11:59 we will be performing maintenance on aggregation equipment serving enterprise Sonic Business Fiber customers throughout Sonoma County. Expected downtime will be 1 hour. The maintenance window is 4 hours.
-Network Engineering
Update(2:42AM): Maintenance is now complete, customers may have experienced a brief period of IPv6 reachability issues to some destinations during this window.
Tonight, May 18, starting at 11:59PM, we will be performing maintenance on equipment serving the edge of the Sonic network. No customer impact is expected. This maintenance window is 4 hours.
Update(1:08AM): Maintenance is complete.
Beginning at 11:59PM on this Thursday, May 21, we will be performing intrusive maintenance on equipment serving Fusion and Flexlink customers in the Cotati area. Expected downtime for this operation is around 30 minutes.
Update(12:58AM): Maintenance complete
Beginning at 11:59PM on Thursday, May 14th, we will be performing intrusive maintenance on equipment serving a portion of Fusion and FlexLink customers in Healdsburg. The expected downtime is around 15-30 minutes for this operation.
Update(1:50AM): Maintenance complete
Tonight, beginning at 11:59PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers served by equipment located in Windsor. The downtime for the operation is expected to be around 30-60 minutes. The total maintenance window is 4 hours.
Update: 12:25AM All work has been successfully completed for the night.
Tonight (4/13/20) at 11:59pm, we are performing emergency maintenance on network hardware serving Fusion and Flexlink copper customers in the SOMA area of San Francisco. Expected downtime is 15 minutes. An update will be provided when our work is complete.
Update 12:30AM: Maintenance has been successfully completed.
Tonight (3/13/20) at 11:59 we will be performing emergency maintenance on network hardware serving both Albany and Burlingame area fiber customers. We do not believe this work will be intrusive, but there is a minimal chance of customer impact. This maintenance window is 3 hours.