Tonight at 11:59pm we will be upgrading a piece of equipment that monitors our voice infrastructure. Â This will not impact phone calls in anyway. Â Estimated completion is ~2 hours.
-Brandon
update: 2:02am
Maintenance is now complete
-Brandon
Category: Network
(Northern California) Legacy DSL Outage
Update: This outage has been resolved.
A small portion of legacy DSL customers are currently offline. We will be migrating them off the affected equipment shortly.
- Robbie
Service Interruption – Santa Rosa
We are currently investigating a service affecting issue with some networking equipment located out of Santa Rosa. Fusion and FlexLink Customers in Santa Rosa may experience connectivity issues. No ETA yet. Keeping this thread posted as status arrives.
-Michael Tardif
-Update -Â Thu Jan 14 16:19:22 PST 2016
This issue has been resolved. If any further problems are experienced, please call.
(Glendale) Emergency Router Maintenance
Update (12:35AM): This maintenance is complete.
Beginning tonight at midnight, I will be performing emergency maintenance on a router that serves Fusion and FlexLink customers in the Glendale area. Expected downtime is around 20 minutes.
- Robbie
(Northern California) Legacy DSL Maintenance
Update (1:40AM): This maintenance is now complete.
Beginning tonight at midnight we will be performing maintenance on equipment serving legacy DSL customers. This maintenance can last for a couple hours but actual downtime for any affected customers shouldn’t last for more than 30 minutes at a time.
- Robbie
(Northern California) Legacy DSL Outage
Update (1:40AM): The failed hardware has been replaced and any affected customers should now be back online.
A portion of customers on our legacy DSL platform in northern California are currently offline due to what appears to be a hardware failure. We are investigating and will provide an update asap.
- Robbie
(Oakland) Intrusive Network Maintenance
Update(12:40AM): This maintenance is now complete.
We will be performing maintenance on a router in the Oakland area tonight beginning around midnight until 1am. During this maintenance window there will be a disruption of service for the customers that are homed off this router lasting around 15 minutes.
- Robbie
Fusion/FlexLink Intrusive Maintenance – Santa Rosa
Update(2:55AM): This maintenance is now complete.
Update: This maintenance has been postponed until Monday, December 7th.
Beginning tonight at midnight we will be performing maintenance on equipment serving a portion of Fusion and FlexLink customers in the Santa Rosa area. Downtime for this operation can be up to a few hours in some cases, but is generally under 45 minutes for most affected customers.
– Robbie and Michael
Fusion/FlexLink Intrusive Maintenance – Petaluma
Update (12:35AM): This maintenance is now complete.
Beginning tonight at midnight we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Petaluma area. Expected downtime for these software upgrades is around 20 minutes.
– Robbie and Michael
Core Router Maintenance – Petaluma
Update (2:30AM): This maintenance is now complete.
Beginning tonight at midnight we will be performing maintenance on a core router in the Petaluma area. Customer traffic will be routed around the router during this operation.
– Robbie and Michael