Update (2:33AM); This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Ukiah. Expected downtime is less than 15 minutes.
– Robbie
Category: Network
Fusion/FlexLink Intrusive Maintenance
Update (1:00AM) : This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Forestville. Expected downtime is less than 15 minutes.
– Robbie
Legacy DSL Maintenance
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment that serves a portion of legacy DSL customers in both northern and southern California. Expected downtime is less than 10 minutes.
– Robbie
Non-intrusive Voice Maintenance
Tonight (4/22/2014) beginning at 11:59PM PDT we will begin performing a software upgrade on portions of our voice network in Santa Rosa. No customer service impact is expected from this.
-Tim J.
Legacy DSL Outage – Bay Area
Update (10:25AM): This problem has been resolved and affected customers are now back online.
A portion of legacy DSL users in the Bay Area are currently offline due to a DHCP server problem. We are currently working towards a resolution and will update this post when we have an update.
– Robbie
Legacy DSL Outage – Bay Area
Update: These customers are now back online.
Due to an apparent optical port failure, a small portion of our legacy DSL users in the bay area are currently offline. We will be moving these customers off the affected equipment ASAP.
– Robbie
Non-intrusive Voice Maintenance
Tonight starting at 11:59PM we will be finishing a software upgrade on portions of our voice network in Santa Rosa. No customer impact is expected from this maintenance.
-Tim J.
Legacy DSL Outage – San Diego Area
Update (2:32PM): We have migrated off of the bad port and customers are now back online.
A portion of legacy DSL users in the San Diego area are currently offline due to a apparent optical port failure on a piece of our aggregation gear. We are currently working on a solution and will update this post when we have moved forward.
– Robbie
Brief LA Area Outage
From 10:09AM PST until 10:22AM PST we experienced blackholing on traffic between our Los Angeles area and San Francisco area networks. This may have caused brief email delays and voice call failures. The issue has been resolved and we are working to determine the cause of the outage and take steps to prevent future outages.
-Tim J
Sonic Telecom Backbone Maintenance
Tonight, beginning at midnight, we will be performing maintenance on equipment that serves Fusion and FlexLink products in and around the San Jose and Los Altos areas. While you may notice some brief routing changes, we do not expect any downtime from this operation.
Update: Maintenance complete with no customer downtime
– Robbie and Tomoc