Update(1:15AM): Maintenance completed for tonight.
Tomorrow night (9/21) at 11:59PM , we will be performing maintenance on core routing equipment that is part of our east bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(1:10AM): Maintenance successfully completed.
Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center. We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services. The maintenance window will be 4 hours.
– Network Engineering
Update(3:30AM): Maintenance Complete
Starting at 11:59PM on Wednesday, September 16th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
Update(1:12am): Maintenance successfully completed.
Tomorrow (9/15/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in San Bruno/South SF. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(12:30am): Maintenance successfully completed.
Tonight (9/14/20) starting at 11:59pm, we will be performing maintenance on equipment serving the core of the Sonic network. No customer connectivity interruption is expected. This maintenance window is 4 hours.
-Network Engineering
11:33 PM Update: Maintenance is completed
Sept 15th 2020 at 11:00 PM we will be performing maintenance on our virtual machine network. We do not expect any service impact with this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update(12:30am): Maintenance successfully completed.
Tonight, September 11th, starting at 11:59pm, we will be performing emergency maintenance on hardware serving St. Helena Fusion (copper) customers. Expected customer downtime is 15-20 minutes.
-Network Engineering
Update(1:15AM): All work successfully completed.
Tonight (9/10/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. This maintenance may cause a few minutes of customer downtime spread over the course of work. The maintenance window will be 4 hours.
– Network Engineering
Update(1:35AM): All work is complete for the night. Due to unforeseen circumstances, customers may have experienced 5-10 minutes of downtime.
Tonight (8/31/20) at 11:59PM we will be performing maintenance on network hardware serving our Fusion Fiber customers in Burlingame. We do not expect the nature of this work to cause any customer downtime. The maintenance window will be 4 hours.
– Network Engineering
Update 8/28/20 4:33AM This maintenance is now complete.
Tomorrow night, Aug 27th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.
-Network Engineering