Category: Uncategorized

Healdsburg – Fusion DSL Intrusive Maintenance

Tomorrow morning (3/4/2021), starting at 2:00 AM, a subset of customers in the Healdsburg area will experience a brief service interruption while we perform system upgrades. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.

– Network Engineering

Healdsburg Services Down

Update: 10:03pm. Residential services are NOT affected. This is affecting a small subset of Enterprise users which have been contacted directly.

As of approximately 9:20 pm this evening (2/26/21) the serving equipment in the central office for our Healdsburg Fusion DSL customers (data and voice) went unreachable. We have a technician with a replacement assigned to the job and we will post updates for status shortly.

San Francisco – Fusion Fiber Intrusive Maintenance

Update 2/24/21 @ 4:10 AM – Maintenance concluded at 3:58 AM with all affected equipment back fully in service.

Tomorrow night (2/24/21), starting at 2:00 AM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Albany, Brentwood – Fusion Fiber Intrusive Maintenance

Update 2/23/21 3:18AM: This work is now complete.

Tomorrow night (2/23/21), starting at 2:00 AM, a small subset of customers in the Albany and Brentwood areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Berkeley, Oakland, Emeryville – Fusion Fiber Intrusive Maintenance

Update 2/18/21 3:08AM: This work is now complete.

Tomorrow night (2/18/21), starting at 2:00 AM, a small subset of customers in the Berkeley, Oakland, and Emeryville areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

San Francisco, Petaluma, Burlingame – Fusion Fiber Intrusive Maintenance

Update 2/17/21 3:09AM: This work is now complete.

Tomorrow night (2/17/21), starting at 2:00 AM, a small subset of customers in the San Francisco, Petaluma, and Burlingame areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

San Francisco, Sebastopol – Fusion Fiber Intrusive Maintenance

Update 2/16/21 2:34AM: This work is now complete.

 

Tomorrow night(2/16/21), starting at 2:00 AM, a small subset of customers in the San Francisco and Sebastopol area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

System Maintenance

Update: This maintenance was completed at 8:30pm on 2021.2.11

Tonight, beginning at 6pm, we will be moving the uplink location for our custom hosting cluster.  This work will result in a brief period of downtime as we migrate each host, and we expect the total time to completion will be within 1 hour.

 

Sacramento Area Fusion/FlexLink Core Maintenance

Update(5:00AM): This maintenance is now complete.

Beginning Friday, February 12 at 2am, we will be performing maintenance on core routing equipment serving Sacramento area Fusion and FlexLink services. Downtime is expected to be minimal due to some routing changes. The maintenance window is open until 4am.