Category: Uncategorized

Commportal access

Update: 12:56 PM Access to commportal.sonic.net has been restored.

We are currently experiencing an issue while logging into Commportal. We are working with our vendor to resolve the issue as quickly as possible.

– Network Engineering

VPN Beta Planned Maintenance

Further Update: unfortunately users will need to log on to the web interface new system (here) to download a new VPN profile and use that in their client configuration.

Update: Work is now complete

Tomorrow, 1/17/2024 beginning at 11:30am we will be moving beta.vpn.sonic.net to a new server. This will temporarily cause all users of the current beta Sonic VPN to lose access – users of our regular VPN cluster will not be impacted.

Total maintenance time is expected to be less than half an hour. However, DNS propagation changes may cause delays beyond that window. An update will be posted here once maintenance is complete.

Phone Switch Maintenance

Update: This maintenance has been postpone.

Jan 10th, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Northern California Fiber Maintenance

Update 12:49a: This maintenance is now complete.

Thursday 1/11 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Sonic fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber Maintenance

Update 3:47a: We will be engaging our vendor on why our DHCP server failed to perform as expected. If you are having connectivity issues please reboot your ONT and router. If problems persist please contact support.

Update 2:52a: We are still working to get the DHCP server for the Berkeley area up to full capacity. If you are experiencing an outage please reboot your ONT and router.

Update 1:39a: Maintenance is complete in most areas. We are currently investigating a DHCP issue in the Berkeley area which is causing service restoral for that area to take much longer than expected.

Wednesday 1/10 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Phone Switch Maintenance

Jan 4rd, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Phone Switch Maintenance

Jan 3rd, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Sonic New Years Schedule

Sonic Support and Sales will be closing early on Sunday, 12/31/2023, at 5pm. On Monday, 1/1/2024, Sonic Support will return to normal operating hours however Sales and Billing will be closed. Sales/Billing will return to normal operating hours on Tuesday, 1/2/2024, at 8:00am.

Have a Happy New Year!

Phone Switch Maintenance

Jan 2nd, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Phone Switch Maintenance

Dec 27 and Dec 28, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net and to voice mail will be impacted for a few seconds during the maintenance window. The window for this maintenance is 5 hours each night.
~Network Engineering