Category: Uncategorized

This morning, starting just before 6:00AM PST, one of our IMAP mail servers started causing errors for a small number of mailboxes assigned to it. Symptoms included failure to retrieve emails, failed logins, and general slowness. Our operations team was notified by Customer Support of the resulting email outage as of 9:00AM and restarted the impacted server to return it to normal service by 9:15AM. At this time, email service should be stable. Our Operations team will be working to better isolate future failures in the future, ensuring a quick return to stable, reliable service.

Update: Maintenance complete. Some unexpected instability was encountered with the mail cluster which caused the maintenance window to run long.

Beginning at 11pm tonight (4/2/2025), System Operations will be performing updates to the following systems:

• sonic.com
• Webmail/Webmail Beta
• Forums
• Speedtest

Maintenance work for each system is expected to be very brief, and the overall maintenance period is scheduled for one hour. An update will be sent upon completion.

Updates Complete as of 11:35PM PST.

Tonight (March 27th) at 10pm PST, we will be performing maintenance on the following services:

Email (IMAP/POP)
Webmail
VPN

This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience.

— Joe M @ Sonic System Operations

Update: 3:54 AM Maintenance is completed

March 12th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.

~Network Engineering

Update: 4:00 AM Maintenance is completed.

March 11th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.

~Network Engineering

Update: March 4th, 2:50 AM Maintenance is complete.

March 4th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours.

~Network Engineering

Between 11 and midnight tonight the System Operations team will be transitioning a key backend server to our virtualization platform. While most systems will continue to run normally during this shift, some instability with various elements of our Member Tools may be encountered. An update will be posted once work is complete.

Update: Maintenance is complete, all systems appear healthy.

Update: 12:20 AM Maintenance is completed.

January 14th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.

~Network Engineering

UPDATE: All maintenance work has completed successfully and has restored voice service to the affected customers. No further impact to voice or data service is expected at this time.

Due to an issue affecting voice on one of our aggregation devices in the Santa Rosa area, we will be conducting emergency maintenance that will involve hardware reboots. Customer data traffic in this area will be briefly impacted.
We will update when we have more information.

– Network Engineering

Sonic Technical Support and Billing, will be closing early at 4pm PST today, 01/10/2024 for our yearly teambuilding event. We will resume normal hours tomorrow, 01/11/2024, at 8am PST.  Our apologies for any inconvenience this may cause.