Category: Uncategorized

Tonight, March 3 starting at 11:59pm, we will  be performing updates on equipment serving San Francisco Fusion Fiber customers. Maintenance window is 3 hours with expected downtime of up to 10 minutes.

Update: Maintenance complete

-Tomoc

Tonight, Feb 29, starting at 11:59pm, we will be performing maintenance on core equipment serving the Los Angeles area. No customer impact is expected.

-Tomoc

Update: System maintenance is complete.

Tonight at 11pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, and some database related services.  Any interruptions to service should be brief and the maintenance should be completed within 1-2 hours. Thank you.

Beginning tonight at midnight, we will be performing maintenance on
equipment serving a small portion of FlexLink Ethernet customers in the San
Francisco area. The expected downtime is one hour.

Update(1:14am): Maintenance complete

-Andrew

Update(2:08PM): This issue is resolved. Please contact our network operations center if your Business-T circuit has any further trouble.

We are currently experiencing issues with a router that serves Business-T customers causing packet loss and general slow down for the affected customers. We are working on a fix and will update this MOTD with our progress.

• Robbie

We are currently experiencing inbound call routing failures to our hotline. We have isolated the cause and are working to resolve this.

-Michael Tardif
-NOC

update: The Noc Hotline is now restored, thank you

Thursday, January 14, starting at 11:59pm, we will be performing router maintenance on core equipment in Palo Alto. Maintenance is expected to take around 30 minutes and should not cause any customer impact.

Update(1/14 11:42pm): Maintenance postponed

Update(1/18 10:26am): Maintenance has been rescheduled for 1/18 (today) at 11:59pm

-Tomoc

Tuesday, January 12, starting at 11:59pm, we will be performing router maintenance on core equipment in San Jose. Maintenance is expected to take around 30 minutes and should not cause any customer impact.

-Tomoc

UPDATE: All work is complete.

Starting at 11:59pm we will be running updates on custemer facing and backend servers. The updates are expected to be complete by 2am. Durning this time there may be brief interuptions to the following services:

• SMTP/POP3/IMAP
• FTP
• Membertools
• IPv6 Tunnels

We will post an update when the work is complete.

Grant and SOC

Currently Business Customers on ATT’s ASE Fiber network are experiencing packet loss.  We are on the phone with ATT working with them to resolve the issue.  We will provide an update once we have more information, thank you.

-Brandon

Update 10:42pm 12/16/2015

AT&T has isolated the issue and repaired accordingly. This issue should be resolved. Please contact Sonic NOC with any concerns of lingering packet loss if experienced.

-Michael Tardif