Update (11:40am): All service has been restored. We are investigating the problem with our hardware vendor to prevent this problem from happening in the future.
Today, September 17, equipment serving a subset of subscribers in the San Francisco area stopped passing traffic after software upgrades during scheduled maintenance. We are working to restore service to all affected customers.
-Michael
One of Netflix’s domains was incorrectly flagged by one of our DNS DoS protection tools which resulted in many customers not being able display images while using their Netflix apps. I’ve disabled the tool pending further review to see if it can be reinstated without risking additional false positives like this. If you’re still having trouble with images in Netflix, restarting your system (TV, Roku, etc.) or flushing your DNS cache should fix it. We’re very sorry for any inconvenience this may have caused. – Kelsey
Today, September 3, starting at 9:45am, fiber facilities serving Fusion/FlexLink subscribers in Fort Bragg, Mendocino and Ukiah experienced a failure. At this time we believe this outage is being caused by a fiber cut affecting multiple carriers. Updates will be provided as they become available.
Update(10:50am): Fiber cut confirmed. No ETR yet.
-Tomoc
Update(1:53pm): Crews are working on restoral of fiber cut. No ETR. See below link to Press Democrat article outlining the severity.
http://www.pressdemocrat.com/news/4429875-181/internet-phone-and-wireless-service
-Mike Tardif
Update(6:25am): All traffic appears to be restored at this point. No official word from construction that the trouble is permanently cleared yet.
Today, September 2, starting at 10:00am, equipment serving a subset of subscribers in the San Francisco area dropped off line. The outage lasted less than five minutes, and all subscribers should be back online.
-Tomoc
For security reasons we just applied a MySQL update to our custsql servers. It was necessary to apply this during the day and not during a maintenance window.
-William
Tonight, August 17, starting at 11:59pm, we will be performing maintenance on equipment serving our Santa Rosa data center. No customer impact is expected.
Update(12:33am): Maintenance complete
-Tomoc
A very small sub-set of FlexLink customers in San Francisco will experience a brief outage tonight midnight. Expected downtime is 10-20 minutes.
-Michael Tardif
-NOC
UPDATE: Work complete.
Tonight at 11:59 pm we will be running updates for customer facing and backend systems. Expect brief interruptions to the following services:
– Grant and SOC
Tonight starting at 11:59PM PDT we will be performing software upgrades on routers in Santa Rosa. No customer impact is expected from this.
-Tim J.
This maintenance has been re-scheduled for tonight 8/4/2015 at 11:59PM PDT.
Tonight starting at 11:59PM PDT I will be performing a software upgrade of devices in Santa Rosa. This maintenance is not expected to be service impacting.
-Tim J.