Update: Maintenance was completed at 11PM PST
Tonight beginning at 10PM PST we will be applying upgrades to our customer VPN cluster. Any downtime to effected services is expected to be brief and we estimate the operations should be concluded within 1 hour.
Update: 10:16 PM PST Maintenance complete
Tonight beginning at 10pm PST we will be performing maintenance on our customer VPN cluster which will result in clients being disconnected for a brief period. The expected downtime should be brief, and we expect to complete the maintenance within 1 hour.
Update: 12:12AM: This maintenance is now complete.
Wednesday night, July 5th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Oakland area for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Our customer care team will be closing at 5pm on Tuesday, 7/4/2023.
The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Wednesday, 7/5 to our regular operating hours, 8am to 10pm.
-Sonic Support
Update: System updates completed without issue.
Tonight beginning at 10pm PST we will be applying updates to various systems, including our customer shell server. Any downtime to effected services should be brief, and we expect to complete the maintenance within 1 hour.
Update 12:46am – Maintenance postponed.
Tomorrow, June 29th at 11:59 pm we will be updating IPv6 Delegated Prefix Length to /56 in the Oakland areas for residential services. This will not interrupt IPv4 internet access, however, your IPv6 addresses will take a hit as they get new bindings. The maintenance window is 2 hours and we expect no disruption to internet access.
-Network Engineering
Update: June 28th 2023 2:15 AM Maintenance is complete.
June 28th, 2023, at 2:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update: 2:00AM: This maintenance is now complete.
Thursday, 6/22/23, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Earlier this morning Sonic Engineers discovered some instability in the network that’s affecting Private Ethernet Transport services. At this point we’ve isolated the issue to traffic passing through some core network equipment in Santa Rosa. Network Engineers are actively investigating the issue. There is no ETR at this time.
Update: (Wed Jun 7 12:14 PM PDT 2023) Sonic is aware of some routing issues within the Santa Rosa area. Engineers are currently performing emergency maintenance on equipment in Santa Rosa in order to stabilize the network.
Update: (Wed Jun 7 12:52 PM PDT 2023) Emergency maintenance is still ongoing. This may impact some services including internet access, voice, and private ethernet transports as routing shifts across the network.
Update: (Wed Jun 7 02:36 PM PDT 2023) Sonic Engineers have identified and addressed the root cause of the original instability, however the team is still working towards restoring services that were affected during the emergency maintenance.
Update: (Wed Jun 7 04:21 PM PDT 2023) Sonic Engineers have been monitoring network activity and the situation has stabilized after the emergency maintenance performed earlier this afternoon.
Friday, 6/9/23, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our southern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering