Category: Uncategorized

Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving Fusion and FlexLink services in eastern Santa Rosa. Expected downtime is less than 25 minutes.

Update: Maintenance complete

-Tomoc

Tonight, November 18, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of legacy DSL subscribers in northern California. Expected downtime is less than 10 minutes.

Update: Maintenance complete. Due to an equipment issue, a small set of customers was down for up to 18 minutes.

-Tomoc

Due to issues with a router in a San Francisco pop, customers in this pop will be experiencing a brief 5-10 minute outage

-Tim J.

12:35AM PST – This maintenance is now complete.

Tonight beginning at 11:59PM PST we will be performing maintenance on several routers in the bay area. No customer impact is expected from this maintenance.

-Tim J.

Tonight at 11:59 pm we will be pushing updates to servers in our mail cluster. The following services may experience brief interruptions:

• IMAP/POP3 mail retrieval.
• SMTP

Any interruption of service will be brief.

-Grant and SOC

Today, November 5, at 11:56am, an ATM aggregation circuit serving Legacy DSL subscribers in the Chico area went down. We are working with the circuit provider to restore service as quickly as possible.

-Tomoc

10/31/14 12:37AM PDT – This maintenance is now complete.

Tonight beginning at 11:59PM PDT we will be performing software upgrades on portions of our voice network serving hosted PBX customers. This maintenance will not be service impacting and is expected to last 1-2 hours.

-Tim J.

Tonight, starting at 11:59PM, we will be performing maintenance on gear that aggregates some legacy DSL connections in northern California. Expected downtime is less than 10 minutes.

-Tomoc

Update: 1:55AM PDT, This maintenance is now complete.

Tonight, 10/22/2014, beginning at 11:59PDT we will be performing software upgrades on core voice equipment in Santa Rosa. No customer impact is expected from this. The upgrade should take between 2 to 3 hours to perform.

-Tim J.

Starting tonight at 6:15PM PDT we will begin blocking all UDP traffic at our network edge destined to port 1900 (SSDP) to mitigate DDoS amplification attacks from affected equipment.

-Tim J.