Category: Uncategorized

Southern California Core Maintenance

Friday, 6/9/23, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our southern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering

Cloverdale, Healdsburg, Napa, Occidental, Santa Rosa – Fusion DSL and Flexlink Ethernet Intrusive Maintenance

Update: 3:37AM: This maintenance is now complete.

Tuesday(6/6/23) morning, starting at 2:00AM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Cloverdale, Healdsburg, Napa, Occidental and Santa Rosa area’s will experience a brief service interruption while we perform some maintenance. The expected down time is 1 hour. The maintenance window will be 3 hours.

– Network Engineering

Northern California Core Maintenance

We will be performing nightly maintenance on core routing equipment in our northern California network next week. The work happens on Tuesday 6/6/23 through Friday 6/9/23 night starting at 12:01AM. This work is not expected to impact any customer connectivity. The maintenance window ends at 4:00AM.

-Network Engineering

Albany, Berkeley, Brentwood – Core Router Maintenance

Update: 3:06AM: This maintenance is now complete.

Friday, June 2nd, starting at 12:01AM, we will be performing maintenance on core equipment serving the Albany, Berkeley and Brentwood areas. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Connectivity issue in Santa Rosa

 We are investigating a connectivity issue that affected services in Santa Rosa and related voice services. Services look to have been restored but we are still looking into the cause currently.
Update(6:30AM): Services have been confirmed restored after rebooting a core router in Santa Rosa. The affected device began generating suspicious log messages right at the time connectivity issues began. We will be continuing root cause investigation in order to prevent this type of failure in the future.
~Network Engineering

Northern California Core Maintenance

Update: 2:34AM: This maintenance is now complete.

Thursday, 6/1/23, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering

Northern California Core Maintenance

Update: 2:22AM: This maintenance is now complete.

Wednesday, 5/31/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 5AM.

-Network Engineering

Northern California Core Maintenance

Update: 2:44AM: This maintenance is now complete.

Tuesday, 5/30/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering

Santa Rosa Data Center and Colo UPS Replacement

We are scheduled and on track to replace one of the UPSes that supplies power to our Santa Rosa Data Center and Colo facility at 9:00 AM on 5/26. The UPS has reached its end of life and is being replaced with a new highly efficient modular UPS. The cut over from the old UPS to the new UPS is fully scripted and coordinated with our vendors and no interruption of power services to the facility should occur. This process will be repeated to replace the other end of life UPS with a similar replacement UPS in the coming weeks.

Update: The first UPS replacement went off smoothly without a hitch. Replacement of the second UPS will begin on June 6th and should be completed on June 7th.
Update: The second UPS replacement has been delayed and load testing and commissioning will begin on June 8th.

-Sonic System Operations and Facilities