We will be performing emergency maintenance shortly on equipment serving Legacy DSL customers in the Los Angeles area. Affected customers may see up to 10 minutes of downtime while the work is performed.
-Tim
Update: Maintenance work has been completed and all affected customers should be back online. We apologize for the downtime.
Tonight, September 30, starting at 11:59PM, we will be performing minor maintenance on routers that serve Biz-T and FRATM customers in both northern and southern California. Expected down time is less than 10 minutes.
Update: Maintenance complete, approximate downtime was 6 minutes.
-Tomoc
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Fairfield, Vallejo, Ignacio, San Rafael, Larkspur, Mill Valley, and Sausalito. Expected downtime for affected customers is less than 15 minutes.
-Tim
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Napa, Petaluma, and Windsor. Expected downtime for affected customers is less than 15 minutes.
-Tim
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Cotati, Saint Helena, and Yountville. Expected downtime for affected customers is less than 15 minutes.
-Tim
This morning, September 24, starting at 2:51am, equipment serving a small subset of legacy DSL subscribers in the San Francisco/Bay Area stopped passing traffic. A reload of the affected equipment restored connectivity by 3:12am, but we will continue to investigate the root cause of the issue.
-Tomoc
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers in the Santa Rosa area. Expected downtime for affected customers is less than 15 minutes.
UPDATE: Due to unexpected complications in routine preparation for this maintenance, a small subset of Fusion customers were taken offline. We are currently working to restore connectivity to these users.
Update – 19:09 – All affected customers should be back up. We are investigating why routine non-intrusive preparation work caused this outage but plan to proceed with the maintenance window as scheduled.
-Tim
Due to some outbound routing changes made on Friday 9/13/2013, the “Send A Fax” (https://members.sonic.net/fax/) tool was not completing outbound faxes to most destinations. This issue has been resolved as of 10:35AM PDT today and all faxes should be completing properly now.
-Tim
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Rohnert Park and Sonoma areas. Expected downtime for affected customers is less than 15 minutes.
-Tim
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion customers in the Rincon Valley area of Santa Rosa. Expected downtime for affected customers is less than 15 minutes.
-Tim