This evening, beginning at 11:59PM, we will be performing maintenance on equipment serving a small subset of Legacy DSL subscribers in the Bay Area. Expected customer downtime is less than 15 minutes.
-Tim
Update: Maintenance has been completed as planned.
Tonight, April 24, starting at 11:59PM, we will be performing maintenance on equipment serving Sonic Telecom subscribers in northern California. We do not anticipate any customer down time for this maintenance window.
– Tomoc and Tim
We experienced a short issue with some international calls and 611 dialling that were not being routed correctly this afternoon. We have resolved the issue before we could post a MOTD.
Nathan and Brian
We are currently experiencing issues with our 411 services provider. We are working towards a solution with our provider.
– Robbie
Tonight, April 17, starting at 11:59PM, we will be performing maintenance on some of our backbone infrastructure in the San Jose area. Customers may experience brief routing changes but we do not expect any lasting impact.
Update: Maintenance completed as planned.
-Tomoc, Nathan, and Robbie
We experienced a brief outage of our shell service starting at ~11:30 pm lasting until 12:10 am. Service is now completely restored.
-Grant K.
System Operations.
Tonight, starting at 1:15am, equipment serving Sacramento telecom POPs, as well as Modesto/Sacramento ATM services went down. We are currently working to resolve the issue as fast as possible.
Update: Service restored at 1:50am. We are working with our transport provider to ensure this does not happen again.
-Tomoc
We are pleased to announce that we’re ready for users to test our new webmail application. It features a modern interface that utilizes ajax and html5 and supports features like drag-and-drop and has a robust plugin system that allows us to extend its functionality. All of our existing webmail applications will be replaced by the new one on April 22nd. We encourage users to start using it now – it really is better in just about every way!
For now it is available at https://webmail-beta.sonic.net
Please let us know if you have any questions or feedback in the forums.
We are performing an emergency reload on equipment serving a subset of legacy DSL, Business-T, and FRATM customers in the Bay Area and Modesto/Stockton area. We will send another update shortly once the maintenance has completed.
-Tim
Update: Maintenance has been completed and all affected customers should be back online.
This morning, at around 9:15AM, a DDoS attack towards Sonic.net owned equipment de-stabilized part of our hosting network resulting in the inability to access to the www.sonic.net website and some others. The issue has been handled and access to the sites restored as of 9:45AM.
– Noc and Soc