Tonight, February 12, starting at 11:59pm, we will be performing maintenance on equipment in the North Bay and Los Angeles areas. Customers may experience brief network instability to certain destinations.
Update: Maintenance is now complete. If you experience any problems with your connection, please contact support as usual.
-Tomoc Nathan and Robbie
Tomorrow, February 8, starting at 5:00am, we will be performing maintenance on equipment serving a subset of Fusion/FlexLink customers in the Berkeley area. Customers may experience reachability issues for several seconds during this operation.
Update: Due to unforeseen circumstances, this maintenance has been postponed
-Tomoc and Clay
Tonight, February 6, starting at 10pm, we will be performing maintenance on network infrastructure at PAIX in Palo Alto. Customers may experience brief routing instability as we shift traffic around our network.
Update: Maintenance was completed within expected parameters
-Nathan, Robbie and Tomoc
UPDATE – At this time all services should be restored that were affected by this outage. We are investigating the root cause of this issue and will work to prevent similar problems in the future.
We are currently experiencing problems with out internal MySQL server. Member tools is not available at this time. We are currently working to restore service and should have the problem resolved shortly.
-William and the SOC
Fusion customers can toggle between the default download (Annex A) and upload (Annex M) prioritization profiles using the Fusion Self Service tools available as option 2 on 6-1-1 when dialed from a Fusion Voice line. Annex M can provide a boost in upload speed at the cost of download speed and can be useful, for example, when running a large upload. For more information, please see this forum post. Please note that in many cases your modem will need to be reconfigured in order to sync on the Annex M profile and that Sonic’s support is not able to assist with this. If you have questions or need assistance please see our forums.
At around 8:30PM this evening, an aggregation device that serves a subset of legacy DSL subscribers in the Bay Area stopped passing traffic. The device was reloaded and service was restored by 10:17PM. We are investigating the cause of the issue further to ensure it does not happen again.
– Tomoc
UPDATE: The migration was successful. Everything should be working properly and with better performance.
Tonight 1-17-2013 at 11:59 pm we will be migrating one of our MySQL servers (b.custsql) to new hardware. We estimate downtime should be 30 minutes to 1hr. This database server will be unavailable to sites at this time. At the same time we will be enforcing our current policy of not allowing MySQL connections to this server from systems other than our web and shell servers.
-William
At 1:53am, an ATM switch serving a subset of subscribers in LATA1 and LATA9 required an emergency reboot. Affected customers should have experienced no more than 20 of total down time.
– Tomoc and Nathan
Sonic.net will be closed Friday from noon to five pm for our annual staff holiday party. Technical support will re-open 5pm-11pm, and we will be returning calls to anyone who has left a message during the closure. Our 24×7 network operations team will be available on call on the NOC hotline for our Enterprise dedicated circuit and colocation customers.
Tonight, December 19, starting at 11:59pm, we will be performing intrusive maintenance on legacy DSL and FRATM circuits in the Modesto/Stockton area. Expected downtime is 15 minutes.
-Tomoc and Robbie
We have encountered some issues during this maintenance window and still have some customers offline. We apologize for the inconvenience and are working towards a solution asap. We will update this posting when the problem has been resolved.
Update: All remaining issues have been cleared up at this point. Please contact our support department as usual if you are having any further trouble with your DSL connection.
Update: A database error caused extended downtime for a subset of affected customers. All service should be restored at this point, so please contact support if you are still having trouble.