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-System Operations
Customer service will be closing at 9:45 P.M. tomorrow Friday the 4th for movie night. Support and Sales will open at the regular time Saturday morning. -Kavan and the Sonic.net Staff.
We are currently experiencing an outage affecting Legacy DSL customers in the Salinas area. We are investigating the cause of this outage and will provide further updates as soon as possible.
-Tim
Update: Service has been restored as of 1:52AM. The outage was caused by a failure on a backhaul circuit. We are working with the telco to determine the cause of the outage.
This morning, Wednesday, April 25 at 7:00AM, equipment serving a subset of customers in (LATA2) Chico performed a soft reboot. We are investigating the cause of this reload with our vendors to ensure this does not happen again. All affected customers should be back online, estimated down time of less than 5 minutes.
-Tomoc
Update: We are experiencing further trouble with this device and are currently investigating
Update: We have narrowed down the extended troubles to a failing card in one of our pieces of equipment. The problematic card has been replaced and all affected customer’s service has been restored.
This Thursday, April 19 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect some of our Bay Area DSL subscribers. Expected downtime is 5 minutes.
-Tomoc
Update:
Reloads completed successfully, all service restored.
This Tuesday, April 3 at 12:01 AM, we will be performing maintenance reloads on equipment serving Legacy DSL in San Francisco/bay area, Sacramento, Fresno and San Diego. Expected down time is between 5-10 minutes.
-Tomoc and Robbie
Update: The maintenance work was completed successfully and all impacted customers are back online.
This Tuesday, March 27 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Tomoc and Robbie
Update: Due to unforeseen circumstances, this maintenance will be done tonight, Thursday, March, 29 at 12:01 AM.
A configuration change made earlier today on our web cluster to support the redirection service, that is now included with our DNS hosting services, caused some hosted domains to break several hours later. The mistake has been corrected and all services are functioning correctly again.
Friday, March 23 at 12:01 AM we will be performing non-intrusive network maintenance on one of our LA POPs. This maintenance should not affect connectivity, and should last no more than 10 minutes.
-Tomoc
We are currently experiencing an outage affecting FlexLink and Fusion customers in the Menlo Park area. We are investigating the cause of this outage and attempting to restore service as soon as possible. Further updates will be provided shortly.
-Tim and Nathan
Update: A technician has been dispatched to restore service. The current estimated time to restoration is under two hours.
Update #2: Service has been restored as of 1:21PM. The issue was isolated to a piece of IP routing equipment. We will be investigating the root cause of the issue to avoid future occurrences.