Customers on our Fusion DSL platform were unable to leave voicemail messages or listen to them between approximately 10:00AM and 1:30PM PST today. This was due to a configuration error which was applied after routine maintenance. We have fixed the underlying configuration and will be adding monitoring to ensure that we catch this failure state in the future, should it re-occur.
— Joe M
Sonic System Operations
Update 3:25AM: This maintenance is now complete.
Friday (8/18/22), starting at 2:00AM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
Tomorrow night, 8/3/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
Update 8/03/22 1:55AM: This maintenance is now complete.
Tuesday night (8/02/22), starting at 11:59PM, fiber customers in the Sebastopol area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.
– Network Engineering
Tuesday – 7/26/2022, beginning at 11:59pm, we will be performing intrusive maintenance affecting Sonic Business Fiber customers in Novato. Expected downtime within the maintenance window is approximately 20 minutes. The maintenance window is 4 hours.
-Network Engineering
Update 7/20/22 3:00AM: This maintenance is now complete.
Wednesday morning (7/20/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.
– Network Engineering
Around 8:30am this morning we experienced an issue with our VM Cluster that was impacting customer services. At 9:47AM we resolved the issue and there should be no problems accessing Sonic internal services.
-Sonic network engineering and systems teams
Update 7/14/22 3:29AM: This maintenance is now complete.
Thursday morning (7/14/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 7/14/22 3:13AM: This maintenance is now complete.
Thursday (7/14/22), starting at 2:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 7/12/22 3:16AM: This maintenance is now complete.
Tuesday (7/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering