Update 6/10/22 1:32AM: This maintenance is now complete.
Thursday, 6/9/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Sacramento, Benicia, Pleasanton. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Update 6/8/22 4:19A: Sebastopol, Santa Rosa, and Healdsburg maintenance has been completed. San Francisco maintenance will be rescheduled for a later date.
Tomorrow night(6/7/22), starting at 11:59 PM, a small subset of customers in the Sebastopol, Santa Rosa, Healdsburg, and San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 5 hours.
– Network Engineering
Update 5/27/22 5:02AM: This work is now complete.
Update 5/26/22: This maintenance has been canceled and will be rescheduled for 5/27/22, stating at 12:01AM.
On 5/26/22, starting at 12:01 AM, a few enterprise fiber customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 5/27/22 4:59AM: This maintenance is now complete.
On 5/27/22, starting at 2:00 AM, a small subset of fiber customers in the Brentwood area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update 5/27/22 1:21AM: This maintenance is now complete.
Thursday, 5/26/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Garden Grove, Orlina, Tustin, Yorba Linda. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Update 5/25/22: This maintenance is being postponed and will be rescheduled for another date.
On 5/26/22, starting at 2:00 AM, a small subset of residential fiber customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 4 hours.
– Network Engineering
Update: 12:07AM PST maintenance complete.
Tonight beginning at 10PM PST we will be applying updates to multiple systems including webmail. Any downtime for affected services should be very brief, and we expect to complete the maintenance within 2 hours.
Friday 5/13/2022 06:00AM we will be performing emergency maintenance on our Faxback Server. This maintenance will only affect Enterprise Faxback services. The expected downtime is 15 minutes, and the maintenance window is 2 hours.
Update: 12:10 AM Maintenance is complete.
May 12th, 2022, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update: All customer connectivity was restored around 10:15PM this evening. Additional work to restore power redundancy continued and has since successfully completed.
We are currently investigating an event in one of our data centers that appears to have caused an outage to all legacy DSL services. Approximate outage beginning was 7:06p. Work is ongoing to rapidly identify and resolve the event causing this issue.
-Network Engineering