Category: Uncategorized

An issue affecting the connectivity of a subsection of the SSE Network has been resolved. This issue was first reported on Friday November 3rd.

Repairs within our upstream provider network are now complete and circuits are functioning at full capacity.

Work began this evening around 4:30pm to migrate customers off of our backup network and back to the primary connection.

The migration and testing work have now been completed.

Please contact Network Operations if you are still experiencing trouble.

Sorry for any inconvenience and thank you for choosing Sonic!

Early this morning there was an outage on the SSE network due to hardware failures on upstream provider infrastructure. This outage affected a subset of the SSE network. Sonic has been working closely with our partner organizations to get timely repairs coordinated in order to address the root cause of this outage.

In the meantime, Sonic engineers delivered another solution to restore connectivity. Sonic has deployed new hardware that accepts customer traffic in order to restore customer services and has verified this to be a successful solution while we await the completion of repairs within the upstream provider network.

We apologize for any inconvenience caused by the previous outage and we appreciate your patience and understanding. We are committed to providing you with the best possible internet experience and we thank you for choosing us as your provider.

Update: 4:00 AM Maintenance is complete.

Nov 6, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance.  Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.

~Network Engineering

Update: 12:20 AM maintenance is complete.

Tonight (11/2/2023) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer downtime is 60 minutes. The maintenance window is 4 hours.

-Network Engineering

Earlier today (2023-11-01) around 2:50PM Sonic observed a brief period of instability as customers in and around the Sunset District of San Francisco lost internet connectivity. Over the last hour we’ve ensured services are restored and we’re actively monitoring the situation to ensure services remain stable. If you’re still experiencing trouble, please contact us at our support options listed here: https://www.sonic.com/support

Update: 3:47 AM Maintenance is complete.

Nov 3rd, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance.  Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.

~Network Engineering

Wednesday 10/18/2023 at 11:59PM we will be conducting intrusive maintenance serving fiber customers in the Berkeley area. Estimated downtime is 10 minutes. The maintenance window is until 4am.

-Network Engineering

Update: 3:45 AM Maintenance is complete.

Oct 16th, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance.  Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.

~Network Engineering