Category: Uncategorized

208.201.224.11 and 208.201.224.33, carved out of one of our first IP allocations, have been Sonic’s official recursive DNS servers for as long as 20 years.  Unfortunately, for various reasons, we need must deprecate this legacy IP assignment and have added 50.0.1.1 and 50.0.2.2 to our recursive DNS clusters to take their place.  If you have statically configured DNS servers feel free to update them at any time.  We will migrate server assigned DNS to the new IPs at our convenience.  The legacy IPs will continue to work indefinitely.   – System Operations

Update(1:15am): Maintenance complete

Thursday, October 8th, starting at 11:59pm, we will be performing intrusive maintenance on Fusion Fiber customers in the greater Burlingame area. Expected down time is 15 minutes. Maintenance window is 4 hours.

-Network Engineering

UPDATE: Migration complete.

Tonight starting at 11pm we will be migrating the storage for several of our web applications to a new platform. This includes sonic.com, webmail.sonic.net, forums.sonic.net, and a few others. We don’t expect any noticeable interruption of these services during the migration.

-SOC

Update (10/8/20) 2:46AM: This maintenance is now complete.

Tomorrow (10/7/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Some customers will experience a brief service interruption while we perform this work. The expected down time is about 10 minutes while the equipment reboots. The maintenance window will be 4 hours.

— Network Engineering

Update (10/9/20) 2:29am: Maintenance completed for tonight.

Update (10/7/20) 9:58am: This has been scheduled for Oct 8, starting at 11:59pm.

Update (9/24/20) 10:22am: This maintenance is being postponed until a later date.

Tomorrow night, Sep 24th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.

Update(4:14AM): Maintenance is now complete.

Saturday, October 3rd, starting at 01:00 AM, we will be performing intrusive maintenance affecting Sonic Business Fiber services in Santa Rosa. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

Update 9/16/20 2:27AM This maintenance is now complete.

Tomorrow (9/15/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.

-Network Engineering

Update 12:13AM: This maintenance is now complete.

Tonight, September 10, starting at 11:59 PM, we will be performing emergency maintenance affecting a small subset of Fusion Fiber customers in Sebastopol. Expected down time is approximately 10 minutes. The maintenance window is 4 hours.

-Network Engineering

Update – 12:12pm: Connectivity has been restored and the outage has been cleared. If you continue to experience issues, please call our support team at your earliest convenience. We can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.

There is an outage impacting a subset of customers in Albany. Our network engineers are investigating the root cause, but there is currently no estimated time of repair. We apologize for any inconvenience and hope to restore connectivity as soon as possible. Further updates will be provided as information becomes available.

Update: 12:55 AM Maintenance is complete.

Sept 9th 2020 at 11:00 PM we will be performing maintenance on our virtual machine network. We do not expect any service impact with this maintenance.  The window for this maintenance is 4 hours.

~Network Engineering