Update: (1:40AM). Maintenance is complete.
Tonight (3/26/19) at around 11:59PM, we will be power upgrades in a key facility. This work should not cause any customer impact, but given it’s proximity to other critical infrastructure, there is a nominal chance of unintended events. Our engineering team will be closely monitoring the procedure to ensure the work goes smoothly and quickly as possible.
-NOC Engineering
Tonight 3/25/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 1 hour.
~Network Engineering
Update: 1:59 AM Maintenance is completed.
Tomorrow (3/21/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber customers in the Mission and Richmond districts of San Francisco. Connectivity will be impacted for customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes.
-Network Engineering
Update(12:50am) Maintenance is now complete
Today at 12:12 maintenance in one of our central offices caused a number of calls to drop. Traffic has moved to a back up route and voice traffic has been restored.
~Network Engineering
Tonight at 11:00pm we will be applying updates to various systems, including Member Tools, customer SQL databases, Webmail, as well as our VPN server. We expect any downtime to services to be brief and to complete the maintenance within 2 hours.
Tonight 3/13/2019 at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.
~Network Engineering
Update: 12:20 AM Maintenance is complete.
This morning, starting at midnight, we performed hardware maintenance on a peering router in the core Sonic network. The maintenance was intended to have no customer impact, however due to a misconfigration, customers may have experienced intermittent connectivity towards some internal resources for up to 30 minutes.
-Network Engineering
This evening, March 9th, starting at around 10:05pm, equipment serving a subset of Legacy DSL subscribers experienced a port lockup. An emergency reboot of the affected equipment has restored all traffic. Customer down time was less than 25 minutes.
-Network Engineering
Tonight 3/07/2019 at 11:59 PM we will be performing maintenance on our
phone switch. No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.
~Network Engineering
Update: 12:35 AM Maintenance is complete.
Update: Maintenance complete.
Tonight at 11pm we will be performing updates to various hosts and services, including Members Tools, Sonic.com, and our VPN server. We expect any downtime to be brief and to complete this maintenance within 2 hours.