Update (1:10AM) – This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing major work on equipment that provides power to parts of our phone switch. We do not expect any customer downtime as a result of this operation.
– Robbie
Tonight begining at 11:59PM PST we will begin performing a software upgrade of our voice network in Santa Rosa. The upgrade should take no longer than 30 minutes, during which no customer impact is expected.
-Tim J
11/26 – 12:12A – This maintenance is now complete.
Tonight starting at 11:59PM PST we will be performing a software upgrade on portions of our voice network in Santa Rosa. There is no expected impact to customers, and the maintenance should last no longer than 20 minutes.
-Tim J.
11/5/13 – 12:09AM PST – This maintenance is now complete.
Tonight at 11:59PM PST I will be performing maintenance on a portion of our voice network in Santa Rosa. No customer impact is expected and the maintenance should last between 15 and 30 minutes.
–Tim J.
6:05PM PDT – This maintenance has been postponed.
Tonight starting at 11:59PM PDT I will be performing some non-intrusive maintenance to our voice network in Santa Rosa. No service impact is expected from this. This maintenance is expected to last 15-20 minutes.
–Tim J.
At approximately 4PM this afternoon we received multiple reports of outbound calls failing to complete on our voice network. We traced the problem to an upstream provider and have presently routed around them.
-Sonic NOC
Update: 12:41AM PDT 10/22/13 – This maintenance is now complete.
Tonight starting at 11:59 PM PDT we will begin working on our voice infrastructure in Santa Rosa. This is expected to last 2-3 hours. Hosted PBX customers may have intermittent access to commportal during the upgrade, but no other impact is anticipated.
-Tim J.
We are currently experiencing issues with in and outbound calling through our voice platform. Our engineers are working on identifying and resolving the problem ASAP.
– Noc
Update: All call issues should be resolved as of around 1:50PM. We are presently working on a root cause analysis and will provide more information as it becomes available.
Update: 4:08A PDT – This maintenance is complete.
Tonight, beginning at 11:59PM PDT, I will be performing maintenance on backbone equipment in San Jose, Palo Alto, Santa Rosa and San Francisco as well as maintenance to our voice network in Santa Rosa. This is the completion of the maintenance from 10/9/2013. No impact is anticipated to customer internet or voice traffic during this maintenance.
– Tim J.
The NOC hotline for business customer support is presently experiencing call completion issues. We are working to diagnose and resolve this problem, but in the mean time please contact support at 707-547-3400 and request to be transferred to the NOC if necessary. An update will be posted when this service interruption has been restored.
-Sonic.net NOC
Update: NOC hotline reachablity should now be restored. We are still working to determine the root cause of the issue.