Category: webcluster

Non Intrusive Systems Maintenance

Update 6/4 12:35AM: Maintenance successfully completed for tonight.

Tonight at 11:59, we will be performing maintenance on network hardware that up-links servers for a variety of Sonic services including email and web hosting.  All involved equipment is redundant and we do not expect any impact to Sonic customers.  The maintenance window is open until 4am.

-Network Engineering and Systems

Northern California Network Core Maintenance

Update(1:10AM): Maintenance successfully completed.

Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center.  We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services.  The maintenance window will be 4 hours.

– Network Engineering

Sonic Data Center Core Maintenance – Night 2 of 2

Update(1:50AM) Maintenance ran long due to unforeseen hardware issues, but all work has been been successfully completed.

Wednesday, January 8, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.

-Network Engineering

Sonic Data Center Core Maintenance – Night 1 of 2

Update(1:20AM) All work for tonight has successfully concluded.

Tuesday, January 7, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.

-Network Engineering

System Maintenance

Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:

  • Webmail
  • IMAP/POP3/SMTP
  • Customer MySQL databases
  • IPv6 tunnels
  • FTP
  • Membertools

Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.

-Grant and SOC

System Maintenance

Update: All work has been completed.

The Operations team will be performing software updates to the customer database servers tonight, April 6th, at 11:59pm. The update process should take no more that 30 minutes. During this time, MySQL and PostgreSQL databases and any websites that use them (such as WordPress) may be unavailable.

— Joe and the System Operations Center

System Maintenance

Update: All updates were complete as of 1:00am this morning.

System Operations will be performing updates tonight starting at 11:59pm. The following services may be temporarily unreachable for a few minutes as servers are rebooted:

  • Member Tools
  • Webmail
  • Mail (IMAP/POP3)
  • Secure Hosting

— Joe and the SOC

System Maintenence Tonight.

Update: Maintenance complete

Tonight starting at 11:59pm SOC will be updating software on some of our core systems. The following services may experience brief interruptions:

  • Website hosting
  • IPv6 tunnels
  • Incoming and outgoing mail

We will also be upgrading the SSL certificate for imap.sonic.net from SHA1 to SHA256. This is the last of our SSL certificates that we need to upgrade so we don’t expect most clients to have problems, but very old mail clients may not support the new certificate.

 

-Grant, Joe, and SOC

System Upgrades

Update: All work is complete.

Tonight, February 17th, at 11:59pm, we will be replacing a redundant network switch feeding our database and hosting servers. We do not anticipate any interruption to service, but there may be delays as connections are transitioned over.

— Joe and the Sonic SOC

Web Cluster Reachability Issues

Starting around 7:35 pm 8/16/2014 various sites on our web cluster may have been intermittently reachable. We believe we have determined the cause of this and are working on implementing a solution. As of 8:07 pm everything on the cluster should be stabilized and reachable.

-William