Update: 3:45 AM Maintenance is complete.
Oct 16th, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 5 hours.
~Network Engineering
Update: 4:28 AM Maintenance is complete. Some people may have had issues connecting to commportal.sonic.net during the maintenance window. We are working with the vendor to determine the root cause of this issue.
Oct 5th, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Update(12:46AM) Maintenance is now complete.
Thursday 9/28/2023 at 11:59PM we will be conducting intrusive maintenance serving a subset of fiber customers in the Oakland area. Due to the nature of the maintenance we cannot provide estimated downtime. Service is expected to be restored by the end of the 4-hour maintenance window.
Update 3:28 AM maintenance is complete. We did run into some issues and commportal.sonic.net was unreachable for a period of time during the maintenance. This has been resolved and all services are restored.
Sept 27th, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Update: Maintenance complete 11PM PST
Tonight beginning at 10PM PST we will be applying upgrades to multiple systems including our customer shell server. Any downtime to effected systems should be very brief, and we expect to complete the maintenance within 2 hours.
Update 2:20 AM Maintenance is complete.
Tonight, 8/24/23 at 11:59 pm we will be performing power maintenance on core equipment in the Palo Alto area.
Update: 4:05PM – Maintenance repairs were completed successfully.
On Wednesday, August 16th, starting at 2:05 PM, emergency maintenance will be performed in our CO. Water damage has affected our equipment, causing instability for a subset of our circuits. Those affected have been informed. The maintenance window will be 2 hours.
– Sonic Customer Experience
Sonic will be closing early on Thursday, 8/3/2023, at 4pm to celebrate our 29th birthday! We will return on Friday, 8/4/2023, to our normal operating hours.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Update 3:25 AM Maintenance is complete.
August 1st at 3 AM we will be performing maintenance on equipment serving a small subset of fiber customers in Oakland. Expect down time is less than 15 mins.
~Network Engineering
Update: Maintenance was completed at 11PM PST
Tonight beginning at 10PM PST we will be applying upgrades to our customer VPN cluster. Any downtime to effected services is expected to be brief and we estimate the operations should be concluded within 1 hour.