Stockton Area – Legacy DSL Outage

(Update:1:25PM): We have restored the circuit as of about 12:02pm today.

(Update: 11:50PM): We have narrowed down the likely location of the failure and will be dispatching a technician to coordinate some further troubleshooting with our vendor. We are estimating a repair by late morning tomorrow.

(Update 8:10PM): We are still working with our vendor to locate the problem with this circuit and will update as soon as we can.

We are currently investigating a legacy DSL outage in Stockton and the surrounding area. We will update this message when we have more information.

Sonic Telecom Emergency Maintenance – Berkeley

Some Sonic customers using copper based services in the Berkeley area may have began experiencing connectivity issues around 3:40pm this afternoon.  After investigating the issue, we determined the fastest path to resolution was emergency reload of the affected hardware.  This was performed around 4:10 and appears to have resolved the issue.  We are currently monitoring to verify it’s success.

-Network Engineering

Member Tools Maintenance

Tonight at 11:59 PM the Sonic Member Tools (https://members.sonic.net/) will be unavailable for a brief period of time while software upgrades are installed.

The maintenance window is 1 hour, but we expect no more than 20 minutes of down time.  During this time, functions such as bill pay, Graymail management, and voice tools will be unavailable.

Update: Maintenance completed at 12:15 AM with no down time.

-System Operations

Sonic Telecom Emergency Hardware Replacement – Northeast Santa Rosa

Update (12:53AM): This maintenance is complete.

Tonight at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in northeastern Santa Rosa.  Customer connectivity will be impacted for the duration of this work.  The maintenance window will last until 3AM, but we expect work to conclude much sooner.

-Network Engineering

System Maintenance

Tonight at 11:00pm we will be rebooting the VPN server.  The expected downtime should be brief and we expect to complete all maintenance within 1 hour. Thank you.

San Francisco – Fusion and Flexlink network instability

Update: As of 11:05PM we believe we have identified and mitigated a router bug causing the issue.  We will troubleshoot further with our vendor to ensure the situation does not repeat.

Starting around 6:30PM this evening, a subset of business and residential copper served customers in San Francisco may be seeing short bursts of packet loss approximately every 30 minutes.  We are currently working to diagnose the cause and will provide update upon resolution.

-Network Engineering

EV SSL Certificate Updates

Tonight at 11:59 pm we will be updating our EV SSL certificates. After the update is complete, our extended verification “Green Bar” will change from Sonic (Sonic.net, INC) to Sonic (Sonic.net, LLC).

-SOC

Commportal Maintenance

Update: Maintenance complete.

This evening at 10pm we will be performing maintenance on our Commportal services. Any interruptions are expected to be brief, and this post will be updated once maintenance is complete.

-Sonic Operations

Commportal Maintenance

Update: Maintenance is complete for this evening, though an additional maintenance window is planned and will be announced later this week.

 

This evening at 10pm we will be performing maintenance on our Commportal services, and during this maintenance users may see interruptions. Maintenance is expected to be brief and we will update this post when it is complete.

 

-Sonic Operations