UPDATE: Maintenance complete
Tonight at 10pm we will be performing software updates on several backend systems, including IMAP/POP3 servers. We don’t anticipate any downtime.
-SOC
Shell server outage.
System maintenance started at 9:10 am on the public shell server resulted in more downtime than expected. The problem that caused the downtime was found and resolved as of 11 am.
– SOC
Phone Switch Maintenance
Dec 18 through Dec 20, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net and to voice mail will be impacted during the maintenance window. The window for this maintenance is 5 hours each night.
~Network Engineering
Phone Switch Maintenance
Dec 12 through Dec 15, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net and to voice mail will be impacted for a few seconds during the maintenance window. The window for this maintenance is 5 hours each night.
~Network Engineering
Sonic Holiday Hours for 11/23/2023
Sonic Support will be closing early on Thanksgiving, 11/23/2023, at 5:00pm and will return Friday, 11/24/2023, at 8:00am. Sonic Sales will be closed on Thanksgiving and will also return Friday at 8:00am. Sonic Billing will be closed on Thanksgiving and Friday, they will return Monday, 11/27/2023, at 8:00am.
Have a happy holiday!
– Sonic
Oakland – Intrusive Fiber Maintenance
Update(12:07AM) Maintenance is now complete
Monday 11/20/2023 at 11:59 PM we will be conducting maintenance affecting a subset of Fiber customers in the Oakland area. Estimated downtime is 5 minutes while we upgrade link capacity. The maintenance window is 1 hour.
– Network Engineering
Fiber ONT Upgrades
Update: 3:55 AM Maintenance is complete.
Monday morning Nov. 20th at 2:00 AM, we will be pushing updates to a small subset of Sonic fiber customers in Oakland. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4:00 AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
SSE Network Outage – Resolved
An issue affecting the connectivity of a subsection of the SSE Network has been resolved. This issue was first reported on Friday November 3rd.
Repairs within our upstream provider network are now complete and circuits are functioning at full capacity.
Work began this evening around 4:30pm to migrate customers off of our backup network and back to the primary connection.
The migration and testing work have now been completed.
Please contact Network Operations if you are still experiencing trouble.
Sorry for any inconvenience and thank you for choosing Sonic!
SSE Network Outage – Update
We are still waiting on the completion of repairs within our upstream provider’s network and we currently have no ETR.
The emergency migration/backup implemented on Friday appears to be working with a few reports of packet loss that our engineering team is currently looking into.
We apologize for any inconvenience caused by the outage and appreciate your understanding and patience. Thank you for choosing Sonic!
San Francisco, Sunset – Intrusive Fiber Maintenance
Update(1:43AM) Maintenance is now complete and IPv6 is now available in the Sunset area of SF
Tuesday 11/7/2023 at 11:59 PM we will be conducting maintenance affecting Fiber customers in the Sunset area of San Francisco. Estimated downtime is 30 minutes while we move to an upgraded piece of equipment. The maintenance window is 4 hours.
– Network Engineering