Tonight starting at 11:59 PM we are moving a component in our phone switch to a new power circuit for increased redundancy. We do not expect any service impact.

~ Network Engineering

Update: 12:40 am Maintenance is completed.

Our Santa Rosa Datacenter UPS’ will be undergoing their annual preventative maintenance on Thursday May 10th, starting at 10:00 AM.  This is a fully scripted event with our vendor and should not result in any service interruptions.

Update:  This maintenance was postponed and rescheduled to June 6th starting at 10AM.

– Sonic Facilities and Systems

We are currently experiencing a small outage for a few of our Fusion Fiber customers in San Francisco. Our Engineers are working on the problem but we have no estimated time of repair as of yet.

*Update*

Outage has been cleared. If you are still having issues please contact Support.

Sonic Support will be closing early Friday, 5/4/2018, at 7pm for our Sonic LAN party.

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.

Support will return Saturday 5/5 to our normal working hours, 8am to 10pm.

-Dan & Support

Update: Maintenance complete

Tonight at 11:59pm we will be performing upgrades to various systems. Any interruption to services will be brief, and we expect to complete the maintenance within 1 hour.

-Sonic System Operations

Update: This maintenance is now complete

Tonight 5/2/2018 starting at 12:00am we will be performing maintenance on equipment that serves a subset of our Flexlink Ethernet customers based in San Francisco. This window is scheduled for 2 hours. During this time circuits may experience a brief interruption of service. This post will be updated once the maintenance is complete.

– Network Operations

Tonight starting at 11:59 pm we will be doing maintenance on our phone switch. We do not expect any service impacts.

~Network Engineering

Update: 3 am Maintenance is complete.

Tonight starting at 11:59 pm ending 4 am we will be performing maintenance on our phone switch. Commportal will be unavailable for 1 to 5 minutes during this maintenance window.

~ Network Engineering

Update: 1:45 am Maintenance is complete.

UPDATE: Certificates deployed.

Do to unexpected issues with the IMAP cluster upgrades we neglected to deploy the new certificates to the old servers,.  Unfortunately the certs on the old servers just expired.  The new certs are being deployed now.  We are sorry for any inconvenience or concern this may have caused you.

-Sonic Operations

Tonight we are implementing an upgrade to our local Phone system (PBX). We do not anticipate any customer impact. This upgrade will allow us to provide better call back assistance and statistics for our incoming customer phone requests. Support should resume at the regular time of 8 am Wednesday morning. Thank you for choosing Sonic.

–Sonic IT team