Update: 2:34AM: This maintenance is now complete.
Thursday, 6/1/23, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
Update: 2:22AM: This maintenance is now complete.
Wednesday, 5/31/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 5AM.
-Network Engineering
Update: 2:44AM: This maintenance is now complete.
Tuesday, 5/30/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
We are scheduled and on track to replace one of the UPSes that supplies power to our Santa Rosa Data Center and Colo facility at 9:00 AM on 5/26. The UPS has reached its end of life and is being replaced with a new highly efficient modular UPS. The cut over from the old UPS to the new UPS is fully scripted and coordinated with our vendors and no interruption of power services to the facility should occur. This process will be repeated to replace the other end of life UPS with a similar replacement UPS in the coming weeks.
Update: The first UPS replacement went off smoothly without a hitch. Replacement of the second UPS will begin on June 6th and should be completed on June 7th.
Update: The second UPS replacement has been delayed and load testing and commissioning will begin on June 8th.
-Sonic System Operations and Facilities
We will be restarting our Faxback Server. This will temporarily affect fax services for some Enterprise Customers. Expected downtime is 10 mins or less.
–Update : This has been completed. Faxback server is back up.
Update: May 11th 3:35 AM Maintenance is complete.
May 11th, 2023, at 2:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Status: Updates completed at 11pm PST 5-10-2023
Tonight beginning at 10pm PST we will be applying updates to various systems, including our customer shell server. Any downtime to effected services should be brief, and we expect to complete the maintenance within 1 hour.
Update (12:02) Maintenance complete
Tonight at 11:59 pm 5/4/2023 we will be turning on IPv6 to residential fiber customers in the Albany area. There is no expected downtime during this operation. The maintenance window will be 2 hours.
-Network Engineering
Update:Â May 4th 1:30 AM Maintenance is complete.
May 3rd, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering