Update: Maintenance complete
Tonight at 11:59 pm we will be applying security updates to servers running the following services:
- Member Tools
- Wiki
- Webmail
Along with our main website. Potential downtime will be brief.
-SOC
System Maintenance
Update: Continued issues with the VPN. Service is fully restored as of this update.
Update: Majority of the maintenance was completed by 1pm, however problems arose during teh updates that caused extended downtime to the VPN service. As of 3am service has been restored.
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
- VPN
- Customer Websites
- Webmail
- Faxline
- Member Tools
- Forums
- Sonic.com
- Wiki
- Fusionbroadband.com
This post will be updated when the maintenance is complete.
-SOC
Santa Rosa – Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in Santa Rosa. The maintenance window for this procedure is 12:00AM-6:00AM however expected downtime for customers is around 15 minutes.
- Network Engineering
System Maintenance
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
- VPN
- FTP
- Customer SQL databases
- Webmail
- Faxline
- Member Tools
- Forums
- Sonic.com
- Wiki
- Fusionbroadband.com
This post will be updated when the maintenance is complete.
-SOC
San Francisco – Fusion Fiber Maintenance
Update (12:49AM): Maintenance complete
Tonight at midnight, we will be rebooting a piece of equipment that will affect a very small subset of customers in the San Francisco area. Expected downtime is 10-15 minutes.
-Network Engineering
Update: The maintenance was complete at 12:30am
System Maintenance
Update: Maintenance complete.
Tonight at 11:59 pm we will be running a maintenance window to apply updates to servers running Webmail and Customer SQL Databases. Users may see brief interruptions as services are restarted; We expect the maintenance to be completed within 1 hour.
San Francisco – Fusion Fiber Maintenance
Starting tonight at midnight (9/7/2017), we will be performing maintenance affecting a very small subset of customers in the San Francisco area. The maintenance window is 1 hour with expected customer downtime of 30 minutes.
-Network Engineering
Update(12:45) – The maintenance window has been extended for another hour.
Update(1:56am) – Maintenance is now complete
-Brandon
Phone Switch Maintenance
Update: 12:25 am Maintenance is completed
At 12:00 am tonight we will be doing maintenance on our phone switch. Access to voice mail, Sonic Communicator and Commportal will be unavailable during the maintenance window. Expect time to complete the maintenance is 30 minutes.
~Network Engineering
Cloverdale – Fusion/FlexLink Intrusive Maintenance
Update (12:30AM): Maintenance complete.
Beginning tonight at midnight we will be performing software upgrades on equipment serving Fusion and FlexLink customers in the Cloverdale area. Expected downtime for affected customers is around 15 minutes.
- Noc
Northern California Legacy DSL Outage
A subset of customers in the northern California area may be experiencing issues with their DSL connection. We are working with our vendor to get the issue resolved. No ETR at this time.
-Brandon
update(2:08am) Service is no restored.