Offices closing early 7/18

Sonic will close early to celebrate our 23rd anniversary, Tuesday July 18th.
Support will close at 6pm, and will return to normal hours the following day at 8am.

Our 24×7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.

– Dan and Support

Larkspur – Fusion/FlexLink Intrusive Maintenance

Update (2:25AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Larkspur. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

System Maintenance

Update: Maintenance Complete

 

Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:

  • SMTP/IMAP/POP3
  • Customer tools (Webmail, Membertools)
  • Hosted MySQL Databases.
  • IPv6 Tunnels

The maintenance window is expected to last 1 hour.

-SOC

Oakland – Fusion/FlexLink Intrusive Maintenance

Update (2:35AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Oakland. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

San Rafael – Fusion/FlexLink Intrusive Maintenance

Update (1:26AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

San Rafael – Fusion/FlexLink Intrusive Maintenance

Update (2:35AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

Sonic Telecom Core Router Maintenance

Update (1:52AM): Maintenance complete

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Ignacio – Fusion/FlexLink Intrusive Maintenance

Update (12:25AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ignacio and Novato. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

System Maintenance

UPDATE: Maintenance complete

 

Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:

  • VPN connections
  • FTP
  • Customer tools (Webmail, Membertools)
  • Hosted SQL Databases.

 

The maintenance window is expected to last 1 hour.

-SOC