- Customer Database Hosting
- Customer facing tools (Membertools, Webmail)
We expect the interruptions to be brief.
-SOC
Sonic Infrastructure Maintenance – Non Intrusive
Update – Maintenance was complete at 12:54am
Tonight at midnight we will be upgrading firmware on devices within Sonic’s internal infrastructure. This maintenance will be non-service impacting to customers. Maintenance window will be 1 hour.
-Network Engineering
VPN Maintenance
Update: Maintenance complete.
Tonight at 11:59pm we will be performing maintenance to the Sonic VPN server. VPN clients will experience a brief interruption. This maintenance window is scheduled for half an hour.
Sonic Operations
Sonic Telecom Core Router Maintenance
Update(12:30AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
System Maintenance
Update: Maintenance complete.
Tonight at 11:59pm we will be performing application maintenance to certain customer-facing systems. The following services may experience brief interruptions:
- VPN
- Signup
The maintenance window is expected to last half an hour.
-SOC
Phone Switch Maintenance
We will be doing maintenance on our phone switch tonight. This should not be service impacting.
~ Network Engineering
Update 12:40: Maintenance is complete.
System Maintenance
Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:
- VPN connections
- FTP
- Customer tools (Webmail, Membertools)
- Hosted SQL Databases.
The maintenance window is expected to last 1 hour.
-SOC
Legacy DSL Maintenance
Update (11:07am): We have discovered a provisioning issue after last night’s maintenance which resulted in the interruption if service for some legacy DSL customers. After resolving this issue services for all affected customers should be restored.
Update (9:56AM): Our engineering team is currently investigating a subset of legacy DSL customers in the Northern California area that lost connectivity after last nights maintenance. At this time we are investigate the cause of the outage. This notice will be updated as we continue our investigation.
Update(4:00AM): Maintenance complete
Beginning tonight at midnight we will be doing maintenance on equipment serving legacy DSL customers in Northern California. This maintenance window is open until 5am however individual circuit downtime shouldn’t be more than an hour or so.
- Network Engineering
System Maintenance
UPDATE: Maintenance complete.
Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:
- SMTP/IMAP/POP3
- Customer tools (Webmail, Membertools)
- Hosted MySQL Databases.
The maintenance window is expected to last 1 hour.
-SOC
Sonic Telecom Core Router Maintenance
Update: This maintenance has been postponed until Wednesday night.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering